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1 
2023/03/06 05:16:22 [error] 64222#64222: *5484938 FastCGI sent in stderr: "PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /www/wwwgshhog2of1hhedrbssscom_883/public/wp-includes/class-wpdb.php on line 2153PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /www/wwwgshhog2of1hhedrbssscom_883/public/wp-includes/class-wp-fatal-error-handler.php on line 74" while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: gshhog2of1hhedrbsss.com, request: "GET /wp-admin/admin.php?page=matomo-get-started HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/wp-admin/admin.php?page=matomo-systemreport"
2023/03/06 05:14:22 [error] 64222#64222: *5484607 FastCGI sent in stderr: "PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 16777224 bytes) in /www/wwwgshhog2of1hhedrbssscom_883/public/wp-includes/class-wpdb.php on line 2154" while reading response header from upstream, client: 43.243.193.5, server: gshhog2of1hhedrbsss.com, request: "GET /wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s= HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/wp-admin/plugin-install.php?s=Matomo%2520Analytics%2520-%2520Ethical%2520Stats.%2520Powerful%2520Insights.&tab=search&type=term"
2023/03/06 05:14:16 [error] 64222#64222: *5484549 FastCGI sent in stderr: "PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 16777224 bytes) in /www/wwwgshhog2of1hhedrbssscom_883/public/wp-includes/class-wpdb.php on line 2154" while reading response header from upstream, client: 43.243.193.5, server: gshhog2of1hhedrbsss.com, request: "GET /wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s= HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/wp-admin/plugin-install.php?s=Matomo%2520Analytics%2520-%2520Ethical%2520Stats.%2520Powerful%2520Insights.&tab=search&type=term"
2023/03/06 05:13:32 [error] 64222#64222: *5484467 FastCGI sent in stderr: "PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 16777224 bytes) in /www/wwwgshhog2of1hhedrbssscom_883/public/wp-includes/class-wpdb.php on line 2154" while reading response header from upstream, client: 43.243.193.5, server: gshhog2of1hhedrbsss.com, request: "GET /wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s= HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/wp-admin/plugin-install.php?s=Matomo%2520Analytics%2520-%2520Ethical%2520Stats.%2520Powerful%2520Insights.&tab=search&type=term"
2023/03/06 05:04:22 [error] 64222#64222: *5483175 FastCGI sent in stderr: "PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 266240 bytes) in /www/wwwgshhog2of1hhedrbssscom_883/public/wp-includes/class-wpdb.php on line 2154" while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: gshhog2of1hhedrbsss.com, request: "GET /wp-content/plugins/matomo/app/index.php?module=API&format=JSON&idSite=1&period=week&date=2023-03-04&method=Live.getLastVisitsDetails&filter_limit=-1&expanded=1&token_auth=7a4771515c325005cd76d3726f06bc97&force_api_session=1 HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/wp-content/plugins/matomo/app/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday"
2023/03/06 05:03:51 [error] 64222#64222: *5483096 FastCGI sent in stderr: "PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /www/wwwgshhog2of1hhedrbssscom_883/public/wp-content/plugins/matomo/app/core/NumberFormatter.php on line 232" while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: gshhog2of1hhedrbsss.com, request: "GET /wp-content/plugins/matomo/app/index.php?module=API&format=JSON&idSite=1&period=week&date=2023-03-04&method=Live.getLastVisitsDetails&filter_limit=-1&expanded=1&token_auth=7a4771515c325005cd76d3726f06bc97&force_api_session=1 HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/wp-content/plugins/matomo/app/index.php?module=CoreHome&action=index&idSite=1&period=day&date=yesterday"
2023/03/06 04:35:39 [error] 64222#64222: *5479051 FastCGI sent in stderr: "PHP message: [gshhog2of1hhedrbsss.com] Error in Matomo (tracker): Invalid non-unique idsite/idorder combination (1, 25810), conversion was not inserted" while reading response header from upstream, client: 118.140.252.162, server: gshhog2of1hhedrbsss.com, request: "POST /wp-content/plugins/matomo/app/matomo.php?idgoal=0&ec_id=25810&revenue=333.00&ec_st=370&ec_tx=0&ec_sh=0&ec_dt=37&ec_items=%5B%5B%22WN015%22%2C%22%E7%B6%AD%E6%9F%8F%E5%81%A5%20-%20%E5%BC%B7%E6%95%88%E8%91%89%E9%BB%83%E7%B4%A025%E6%AF%AB%E5%85%8B%2B%E7%8E%89%E7%B1%B3%E9%BB%83%E8%B3%AA5%E6%AF%AB%E5%85%8B%20175%E7%B2%92%E8%BB%9F%E8%86%A0%E5%9B%8A%22%2C%5B%22%E4%BB%8A%E6%9C%9F%E7%B2%BE%E9%81%B8%22%2C%22%E7%9C%BC%E6%99%B4%E5%81%A5%E5%BA%B7%22%5D%2C166.5%2C2%5D%5D&idsite=1&rec=1&r=445320&h=12&m=35&s=39&url=https%3A%2F%2Fgshhog2of1hhedrbsss.com%2Fcheckout-2%2Forder-received%2F39603%3Fkey%3Dwc_order_99dyl9f0sDnoP&uid=krystalyiu537%40gmail.com&_id=b4dc9c77f42378a1&_idn=0&send_image=0&_refts=1678077339&_ref=https%3A%2F%2Fwww.google.com.hk%2F&cookie=1&res=390x844&uadata=%7B%7D HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/checkout-2/order-received/39603?key=wc_order_99dyl9f0sDnoP"
2023/03/06 03:29:43 [error] 64222#64222: *5469153 FastCGI sent in stderr: "PHP message: [gshhog2of1hhedrbsss.com] Error in Matomo (tracker): Invalid non-unique idsite/idorder combination (1, 25810), conversion was not inserted" while reading response header from upstream, client: 118.140.252.162, server: gshhog2of1hhedrbsss.com, request: "POST /wp-content/plugins/matomo/app/matomo.php?idgoal=0&ec_id=25810&revenue=333.00&ec_st=370&ec_tx=0&ec_sh=0&ec_dt=37&ec_items=%5B%5B%22WN015%22%2C%22%E7%B6%AD%E6%9F%8F%E5%81%A5%20-%20%E5%BC%B7%E6%95%88%E8%91%89%E9%BB%83%E7%B4%A025%E6%AF%AB%E5%85%8B%2B%E7%8E%89%E7%B1%B3%E9%BB%83%E8%B3%AA5%E6%AF%AB%E5%85%8B%20175%E7%B2%92%E8%BB%9F%E8%86%A0%E5%9B%8A%22%2C%5B%22%E4%BB%8A%E6%9C%9F%E7%B2%BE%E9%81%B8%22%2C%22%E7%9C%BC%E6%99%B4%E5%81%A5%E5%BA%B7%22%5D%2C166.5%2C2%5D%5D&idsite=1&rec=1&r=074251&h=11&m=29&s=42&url=https%3A%2F%2Fgshhog2of1hhedrbsss.com%2Fcheckout-2%2Forder-received%2F39603%3Fkey%3Dwc_order_99dyl9f0sDnoP&urlref=https%3A%2F%2Fgshhog2of1hhedrbsss.com%2Fcheckout-2%2Forder-pay%2F39603%3Fpay_for_order%3Dtrue%26key%3Dwc_order_99dyl9f0sDnoP&uid=krystalyiu537%40gmail.com&_id=b4dc9c77f42378a1&_idn=0&send_image=0&_refts=1678072844&_ref=https%3A%2F%2Fwww.google.com.hk%2F&cookie=1&res=390x844&uadata=%7B%7D HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/checkout-2/order-received/39603?key=wc_order_99dyl9f0sDnoP"
2023/03/06 02:36:43 [error] 64222#64222: *5462549 FastCGI sent in stderr: "PHP message: [gshhog2of1hhedrbsss.com] Error in Matomo (tracker): Invalid non-unique idsite/idorder combination (1, 25767), conversion was not inserted" while reading response header from upstream, client: 118.140.30.26, server: gshhog2of1hhedrbsss.com, request: "POST /wp-content/plugins/matomo/app/matomo.php?idgoal=0&ec_id=25767&revenue=412.20&ec_st=458&ec_tx=0&ec_sh=0&ec_dt=45.8&ec_items=%5B%5B%22CAL001%22%2C%22%E4%BD%B3%E5%AD%98%20-%20%E5%81%A5%E9%AA%A8%E9%88%A3%20600%E6%AF%AB%E5%85%8B%20%2B%20%E7%B6%AD%E4%BB%96%E5%91%BDD3%20800IU%20%E5%8F%8A%E7%A4%A6%E7%89%A9%E8%B3%AA%20(%E8%B6%85%E5%80%BC%E5%8A%A0%E9%87%8F%E8%A3%9D)%20176%E7%B2%92%22%2C%5B%22%E4%BB%8A%E6%9C%9F%E7%B2%BE%E9%81%B8%22%2C%22%E6%BF%80%E8%B3%9E%E5%83%B9%22%2C%22%E7%B6%AD%E4%BB%96%E5%91%BD%22%2C%22%E9%AA%A8%E9%AA%BC%E5%81%A5%E5%BA%B7%22%5D%2C178.2%2C1%5D%2C%5B%22WN003%22%2C%22%E7%B6%AD%E6%9F%8F%E5%81%A5%20-%20%E4%B8%89%E5%80%8D%E5%BC%B7%E6%95%88%20Omega-3%20(900%20%E6%AF%AB%E5%85%8B%20EPA%20%2F%20DHA)%20200%E7%B2%92%E8%B6%85%E5%80%BC%E5%8A%A0%E9%87%8F%E8%A3%9D%22%2C%5B%22%E4%BB%8A%E6%9C%9F%E7%86%B1%E8%B3%A3%22%2C%22%E4%BB%8A%E6%9C%9F%E7%B2%BE%E9%81%B8%22%2C%22%E5%BF%83%E8%A1%80%E7%AE%A1%E5%81%A5%E5%BA%B7%22%2C%22%E8%85%A6%E9%83%A8%E5%81%A5%E5%BA%B7%22%2C%22%E7%9C%BC%E6%99%B4%E5%81%A5%E5%BA%B7%22%5D%2C234%2C1%5D%5D&idsite=1&rec=1&r=007081&h=10&m=36&s=42&url=https%3A%2F%2Fgshhog2of1hhedrbsss.com%2Fcheckout-2%2Forder-received%2F39558%3Fkey%3Dwc_order_42VHrPDyMyVre&urlref=https%3A%2F%2Fgshhog2of1hhedrbsss.com%2Fcheckout-2&uid=tracy_tam0501%40yahoo.com.hk&_id=2a2b684c3b3e0f36&_idn=0&send_image=0&_refts=0&cookie=1&res=390x844&uadata=%7B%7D HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/checkout-2/order-received/39558?key=wc_order_42VHrPDyMyVre"
2023/03/06 01:45:05 [error] 64222#64222: *5455434 FastCGI sent in stderr: "PHP message: [gshhog2of1hhedrbsss.com] Error in Matomo (tracker): Invalid non-unique idsite/idorder combination (1, 25801), conversion was not inserted" while reading response header from upstream, client: 45.64.242.107, server: gshhog2of1hhedrbsss.com, request: "POST /wp-content/plugins/matomo/app/matomo.php?idgoal=0&ec_id=25801&revenue=445.50&ec_st=495&ec_tx=0&ec_sh=0&ec_dt=49.5&ec_items=%5B%5B%22SWI001%22%2C%22Swisse%20-%20Ultiboost%20%E8%AD%B7%E8%82%9D%E6%8E%92%E6%AF%92%E7%89%87%20200%E7%89%87%22%2C%5B%22%E4%BB%8A%E6%9C%9F%E7%86%B1%E8%B3%A3%22%2C%22%E7%94%B7%E5%A3%AB%E5%81%A5%E5%BA%B7%22%2C%22%E8%82%9D%E8%87%9F%E5%81%A5%E5%BA%B7%22%5D%2C148.5%2C3%5D%5D&idsite=1&rec=1&r=056684&h=9&m=45&s=4&url=https%3A%2F%2Fgshhog2of1hhedrbsss.com%2Fcheckout-2%2Forder-received%2F39592%3Fkey%3Dwc_order_hNPZkeiSPDaue&uid=long9160%40gmail.com&_id=a93dd97b9884dd42&_idn=0&send_image=0&_refts=0&cookie=1&res=428x926&uadata=%7B%7D HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/checkout-2/order-received/39592?key=wc_order_hNPZkeiSPDaue"
2023/03/06 00:46:41 [error] 64222#64222: *5450904 FastCGI sent in stderr: "PHP message: [gshhog2of1hhedrbsss.com] Error in Matomo (tracker): Invalid non-unique idsite/idorder combination (1, 25767), conversion was not inserted" while reading response header from upstream, client: 14.0.225.229, server: gshhog2of1hhedrbsss.com, request: "POST /wp-content/plugins/matomo/app/matomo.php?idgoal=0&ec_id=25767&revenue=412.20&ec_st=458&ec_tx=0&ec_sh=0&ec_dt=45.8&ec_items=%5B%5B%22CAL001%22%2C%22%E4%BD%B3%E5%AD%98%20-%20%E5%81%A5%E9%AA%A8%E9%88%A3%20600%E6%AF%AB%E5%85%8B%20%2B%20%E7%B6%AD%E4%BB%96%E5%91%BDD3%20800IU%20%E5%8F%8A%E7%A4%A6%E7%89%A9%E8%B3%AA%20(%E8%B6%85%E5%80%BC%E5%8A%A0%E9%87%8F%E8%A3%9D)%20176%E7%B2%92%22%2C%5B%22%E4%BB%8A%E6%9C%9F%E7%B2%BE%E9%81%B8%22%2C%22%E6%BF%80%E8%B3%9E%E5%83%B9%22%2C%22%E7%B6%AD%E4%BB%96%E5%91%BD%22%2C%22%E9%AA%A8%E9%AA%BC%E5%81%A5%E5%BA%B7%22%5D%2C178.2%2C1%5D%2C%5B%22WN003%22%2C%22%E7%B6%AD%E6%9F%8F%E5%81%A5%20-%20%E4%B8%89%E5%80%8D%E5%BC%B7%E6%95%88%20Omega-3%20(900%20%E6%AF%AB%E5%85%8B%20EPA%20%2F%20DHA)%20200%E7%B2%92%E8%B6%85%E5%80%BC%E5%8A%A0%E9%87%8F%E8%A3%9D%22%2C%5B%22%E4%BB%8A%E6%9C%9F%E7%86%B1%E8%B3%A3%22%2C%22%E4%BB%8A%E6%9C%9F%E7%B2%BE%E9%81%B8%22%2C%22%E5%BF%83%E8%A1%80%E7%AE%A1%E5%81%A5%E5%BA%B7%22%2C%22%E8%85%A6%E9%83%A8%E5%81%A5%E5%BA%B7%22%2C%22%E7%9C%BC%E6%99%B4%E5%81%A5%E5%BA%B7%22%5D%2C234%2C1%5D%5D&idsite=1&rec=1&r=413579&h=8&m=46&s=40&url=https%3A%2F%2Fgshhog2of1hhedrbsss.com%2Fcheckout-2%2Forder-received%2F39558%3Fkey%3Dwc_order_42VHrPDyMyVre&urlref=https%3A%2F%2Fgshhog2of1hhedrbsss.com%2Fcheckout-2&uid=tracy_tam0501%40yahoo.com.hk&_id=2a2b684c3b3e0f36&_idn=0&send_image=0&_refts=0&cookie=1&res=390x844&uadata=%7B%7D HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-wwwgshhog2of1hhedrbssscom.sock:", host: "gshhog2of1hhedrbsss.com:23400", referrer: "https://gshhog2of1hhedrbsss.com/checkout-2/order-received/39558?key=wc_order_42VHrPDyMyVre"

How to solve this problem?

2

Hi @seemnormal
Try first to increase the allowed PHP memory and tell us it this fix the first problem…
→ See:

3

My website is hosted on kinsta, there should be no way to modify PHP.ini, and our website should not have millions of pageviews, but some time ago, this plug-in caused the website to crash. After disabling this plug-in and opening it again Unable to store access data, delete and reinstall the plugin and crash again, the following is the reply from kinsta customer service, can you help me with this matter, the PHP version is 8.0.28 (cli)

Have you tried contacting Matomo support with the error?

This is the exact error for the plugin:

PHP message: [gogoherbs.com] Error in Matomo (tracker): Invalid non-unique idsite/idorder combination (1, 25810), conversion was not inserted"

It only caused a Fatal error because it was being triggered multiple times which in turn overloaded the server memory limit.

4

Which plugin exactly? (plugin name, platform and version)

Can you check exactly which HTTP request is the source of this error?