Hello,
I have created many segments for different sites tracked in a Matomo Cloud.
These segments work fine in Matomo, but are not listed each time a data source is created with the connector.
It only appears in the segment drop-down list “by default” and the name of a segment that doesn’t exist in any site and segment I’ve created!
I’ve activated the function for modifying the “segment” parameter in Looker reports, but here too if I go through this channel I always desperately list “default” and the segment unknown to the pack.
Do you have any idea what’s causing this problem?
Kind regards
Hi @JCBousignac
As this concerns Matomo Cloud, you have to reach the support team by email.
That does sound like an unusual issue. It makes me wonder if the connector is caching the available segments instead of pulling the latest list from your Matomo Cloud account. I’d also check whether the API user has permission to access all the created segments. Hopefully someone who’s run into this before can confirm the exact cause.