The Piwik ignore cookie not working?

Support & Bugs
1

I will try to make this simple.

I have Piwik installed and working at stats.starlingdesign.ca (It is hosted by host gator, so I had to use the piwikTracker.setRequestMethod(‘POST’); fix)

I am tracking 5 websites at this time, 4 of them are also on host gator, 1 is on media temple. They are all tracking (and seem right)

I clicked the link under “Exclude your visits using a cookie” of the control panel settings, yet I am still being tracked.

I use Safari as a browser. I also have a dynamic ip, so this cookie idea, I though was a good one, but it isn’t working.

Any thoughts?

2

Try a different browser (for example, Firefox). If this browser works, you have a Safari problem. If it doesn’t, it’s a Piwik problem.

I suspect that it’s something to do with the Privacy settings in Safari. (Safari works OK on my Windows 7 laptop, as do Chrome, Opera, Firefox, and IE.)

When you try a different browser, remember that you need to log into Piwik to set the cookie for that new browser. Unfortunately, browsers don’t share their cookies.

3

Tried it in Firefox, added the cookie, and then checked our website and it still tracked the visit and all actions.

4

setRequestMethod(‘POST’); will only work if the piwik ishosted on the same domain as the website. To fix for hostgator, see: http://www.iwebdigest.com/176/setup/piwik-not-tracking/

5

Does the ‘POST’ method some how circumnavigate the cookie? I don’t understand how that could make a difference, as well - PIWIK was NOT tracking, then I added the ‘POST’ line and it started.

I suppose it is a good idea to white list and fix SECURITY_MOD anyhow. Regarding that, do I just have to whitelist and disable security mod for http://stats.starlingdesign.ca/?

the other sites I am monitoring are;
http://www.nobodyfamous.ca/ (on hostgator)
http://www.ourshore.ca/ (on host gator)
http://www.summervillefire.ca/ (on host gator)
http://www.idoweddingsaway.ca/ (still on media temple, for now)

Will I need to whitelist these, or can I just keep adding sistes as long as Piwik is run from http://stats.starlingdesign.ca/?

6

I dont think it works correctly to use POST and track on different domains, for JS security reasons if I remeber I remember correctly…

7

so what domain do I whitelist? Just the one where piwik is at? (stats.starlingdesign.ca)

8

Just did a test with another known working Piwik - cookie worked fine, as I suspected. So what do I need to whitelist? The answer to this hinges on if I will use Piwik or not. (I want to, maybe I will have to change hosts, again :()

9

OK, I just want to report back my situation.

I dropped all the piwikTracker.setRequestMethod(‘POST’); lines from the websites I am tracking.

As before, all tracking stopped working. On the tracked websites I would get a 403 forbidden on the piwik.php file.

I “chatted” with hostgator and had them whitelist and remove mod_security for http://stats.starlingdesign.ca/ and the code began to work, for all sites both on and off the same server.

AND, the cookie now works to block my visits. Very happy.

I was originally miss led to think that I was going to have to whitlist every website I wanted to track. THIS IS NOT THE CASE, just whitelist where Piwik is hosted and you are good to go. Thanks all for the input.

Truly I should have just done this at the time of install - it came up as a warning, but seemed like it was for an optional feature, not the whole point!

Thanks again

10

Thank you for letting us know.

11

Very useful, thank you.