I tried to log in the other day, and the system refused my login information. This has happened a few times over the last year or so. The other times, I was able to gain access by resetting my password.
When I tried that this time, the system refused to accept login with the new password and using the same username as in the email.
Repeated this process 4 times, with no success.
How can I access my analytics if the system refuses to make it possible to log in – or should I just get rid of PiWik entirely!?
Sorry, this works fine for thousands of users. could you send me access to your piwik so I can take a look? I suspect you’ve maybe copied pasted wrong, or maybe the “config.ini.php” file was not writable.
I am having a similar problem. I could not log in, and decided to reset my password. I receive the message stating that “Information to reset your password has been sent. Check your e-mail” but no email arrives. Maybe you have a suggestion for this problem?
Thank you all for your suggestions. We are a small organization that struggles to be both cost-effective & time-effective, and we think Piwik is a terrific tool – but having to deal with this problem over and over again [and being unable to get a definitive solution] has been a serious problem. We will revisit this next year when we revamp our website, but we have decided to give up on Piwik at this point and use a less-robust analytics package that will allow us to actually get results now.