Super User on cloud account

General questions
1

Pehaps an odd question but it need an answer. If we go for the cloud version, does it mean that Matomo has a Super User account on our account.

TIA

Anders

2

Hi @Havouza
Maybe @innocraft has an answer to this?
Or you can reach directly Matomo:

3

Hi @Havouza ,

Please review our terms to learn more: https://matomo.org/matomo-cloud-terms-of-service/#general

4

Ok have read. Scary stuff

General Conditions

  1. You understand that the Company may access your account, or information associated with your account, to provide support or maintenance, for security-related reasons, or any other business purpose.
5

Hi @Havouza15 ,

We access your account information (your superuser and user details) to ensure that the account is used as permitted under the TOS or communicate with you about the service or your account. We will only access your visitor data if you ask us and permit us to do so to provide you with technical support. If you have any questions, we will be happy to answer them.