Struggling with Bad Heatmap Snapshots – Any Tips?

Premium Features
1

Hi everyone,

I’m having an issue with the heatmap where I’m getting very poor heatmap snapshots. I’ve tried it on several of our pages. Even using the function to capture a heatmap snapshot manually—for example via _paq.push(['HeatmapSessionRecording::captureInitialDom', 7]) directly in the DevTools console—doesn’t improve the results. The session recordings aren’t helping either.

Does anyone here have experience with this or maybe know a trick or two?

Thanks a lot,
Stefan

2

Hello @ACAAS_AI_SOLUTIONS Sorry to hear you are having issue with heatmap. For us to check on this could you please reach out to shop@matomo.org and provide the following so we can investigate further:

  1. Screenshot of the heatmap you are getting
  2. URL of the page you are trying to capture for heatmap
  3. Full screenshot of your heatmap configuration
3

“Sounds like the issue might be related to how the DOM is being captured or timing of the snapshot. I’d check if dynamic content (SPA/AJAX) is fully loaded before triggering captureInitialDom, and also verify if any consent/cookie scripts or lazy-loading is affecting heatmap rendering. Could also be worth testing on a clean page without tag conflicts.”