[Solved][Piwik 1.9.2] New install, but no new datas

Support & Bugs
1

Hi,
I have made a new install of Piwik and import all old datas.
I can view all old stats (so, connection with database seems good), but I have no new stats.
I check piwik_log_visit and I have no new stats (so, I think problemis here).
I check tracking code (by administration panel) and it looks like good and I have no error in apache log.

Thanks

2

Re,

I check my website with Firebug and request with Piwik seems good :

  • GET piwik.js return javascript file
  • and add POST option and I have it POST piwik.php :

action_name=Yucca%20One%C2%A0%3A%C2%A0gestion%20de%20services&idsite=1&rec=1&r=175191&h=12&m=41&s=37&url=http%3A%2F%2Fyuccaone.com%2Ffr-gestion_de_services-10-normal.html&urlref=http%3A%2F%2Fyuccaone.com%2Ffr-identite_visuelle-10-normal.html&_id=54c3b7788db2a905&_idts=1352282985&_idvc=3&_idn=0&_refts=1352893297&_viewts=1352889848&_ref=http%3A%2F%2Fplus.url.google.com%2Furl%3Fsa%3Dz%26n%3D1352282984087%26url%3Dhttp%253A%252F%252Fyuccaone.com%252F%26usg%3DST1bSf0NS4EdiO60dKV4oIECNFs.&pdf=0&qt=1&realp=1&wma=1&dir=0&fla=1&java=1&gears=0&ag=0&cookie=1&res=1600x900

I have no idea where to search.

3

Dont add POST option. Instead enable debug as pre: http://piwik.org/docs/tracking-api/reference/#toc-debugging-the-tracking-api-requests

you will see the message from piwik.php request

4

Re,

Ok, I remove POST option and activate tracker.

With Firebug, I can see GET request, but I have no response, only piwik cookies : pk_uid which gives “deleted” as content.
I have no error in my apache log file.

5

Re,

Since 2 days, I have some new entries but not all
I don’t understand what some visits are registered and some other not.

With firebug, I have :

  • in a request parameters of one of my website :

_id	6b69aa2ff4928fdb
_idn	0
_idts	1353076662
_idvc	1
_refts	0
_viewts	1353076662
action_name	Ambiances Nature : philosophie
ag	0
cookie	1
dir	0
fla	1
gears	0
h	15
idsite	29
java	1
m	45
pdf	0
qt	1
r	682859
realp	1
rec	1
res	1600x900
s	54
url	http://ambiances-nature.fr/fr-philosophie-10-normal.html
urlref	http://ambiances-nature.fr/
wma	1
  • in request headers :

HTTP/1.1 200 OK
Date: Fri, 16 Nov 2012 14:45:54 GMT
Server: Apache
X-Powered-By: PHP/5.3.3-7+squeeze14
P3P: CP='OTI DSP COR NID STP UNI OTPa OUR'
Set-Cookie: _pk_uid=deleted; expires=Thu, 17-Nov-2011 14:45:53 GMT
Tk: 1
Vary: Accept-Encoding
Content-Encoding: gzip
Content-Length: 720
Keep-Alive: timeout=15, max=100
Connection: Keep-Alive
Content-Type: text/html; charset=UTF-8
---------------------
GET /piwik.php?action_name=Ambiances%20Nature%C2%A0%3A%C2%A0philosophie&idsite=29&rec=1&r=682859&h=15&m=45&s=54&url=http%3A%2F%2Fambiances-nature.fr%2Ffr-philosophie-10-normal.html&urlref=http%3A%2F%2Fambiances-nature.fr%2F&_id=6b69aa2ff4928fdb&_idts=1353076662&_idvc=1&_idn=0&_refts=0&_viewts=1353076662&pdf=0&qt=1&realp=1&wma=1&dir=0&fla=1&java=1&gears=0&ag=0&cookie=1&res=1600x900 HTTP/1.1
Host: piwik.yuccaone.eu
User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:16.0) Gecko/20100101 Firefox/16.0
Accept: image/png,image/*;q=0.8,*/*;q=0.5
Accept-Language: fr,fr-fr;q=0.8,en-us;q=0.5,en;q=0.3
Accept-Encoding: gzip, deflate
DNT: 1
Connection: keep-alive
Referer: http://ambiances-nature.fr/fr-philosophie-10-normal.html
Cookie: PIWIK_SESSID=ophql3mrpe85lnfm3bhk4u92s2; piwik_auth=login%3Dczo4OiJtLnBhbmlleiI7%3Atoken_auth%3DczozMjoiZGJhYTNlMzU0MjIyMTk0MzQ5NzNlNzVlMTEwMDY1OTMiOw%3D%3D%3A_%3De0463399b23170c05aa67fb53c583397e92498a5
  • I have no response

Thanks

6

Re,

I put 3 of my websites in this new configuration to determine the problem.
In all of my website, I have a trouble (it seems like that) :

  • I have no data when I enter directly in a website
  • I have datas when I come from a referent URL (like Google or other) and I have only the first entry.

I say “it seems like that” because I have just few entries, but maybe a way ?
Thanks

7

Hi,
I have my first direct entry yesterday ; finally, direct entry or not is not important.

It’s possible to upgrade verbose level of Piwik to see something during request with firebug ?

Thanks

8

Re,

So,
I create user/group piwik, add www-data in piwik group, put good rights for piwik:piwik and all seems work fine.

Thanks