[Solved]After update, piwik shows empty reports but still get visitor logs populated


#1

All is in the title, after the 2.4.0 -> 2.6.1 update, my piwik installation shows empty reports but still get visitor logs populated.
[attachment 1913 piwik.png]
Screen show empty report even when having visitors in the last 30mn (I updated yesterday, screen is from an hour ago)

I tried to replace all files with latest piwik from website and to empty browser cache, still nothing.
Any other ideas?


#2

Do you have auto archiving switched off?

If yes you probably have to change your cronjob. You need to run /path/to/piwik/console core:archive instead of the old method.

http://piwik.org/docs/setup-auto-archiving/


#3

Kah! Your answer led me to 2 problems:
first is the main one, comparing to docs, I saw no problem with my crontab command so I launched it without the logging part (so it output directly in terminal)
answer is: Piwik Console is known to be not compatible with PHP-CGI (you are using cgi-fcgi). Please execute console using PHP-CLI. For instance "/usr/bin/php-cli console …"
witch lead to the second problem: documentation is out of date (^_^; )

1st problem resolved by replacing php5.5 in command line with php5.5-cli

/usr/bin/php5.5-cli -d memory_limit=512M /path/to/stats/console core:archive --url=http://piwik.domain.tld/ > /path/to/stats/piwik-archive.log 2> /path/to/stats/piwik-archive-errors.log

witch repopulated stats.
2nd is up to piwik team =]

Thanks for the help :heart:

edit: now this is weird: only graphs have been populated:
[attachment 1920 piwik2.png]


#4

Hmm, weird ideed. Did you already try one of the preset timeframes? Like day/week/month instead of the custom period? I vaguely remember having some fluke with the custom period once myself.


#5

well… weirdly enough, without touching anything since last post, everything got populated now :S

Thanks anyway for the time and help =]