Site being tracked hangs whem heatmap is enabled

Premium Features
1

I have an angular 11 site and everything works fine until I enabled the HeatMap. When I enabled the heatmap my entire site hangs and eventually crashes. In dev tools I can see matomo.js being called and matomo.php being called but then matomo.php is called again and even though it reports a 200 or 204 if you go to the “timing” tab in chrome dev tools is says the request has not finished yet. I have tried multiple methods of setting up the front-end (native, tag manager, & ngx-matomo) all with the same result

2

Also note, I have no issues from the diagnostics page

3

Dealt by Support team through the Support channel.

4

I am facing the same problems.
We have Angular 12, recently integrated Matomo and facing the same issue.
Could you please add what is the resolution?

5

Hello @AkshayTrimbakeIKS Kindly send us an email to shop@matomo.org so we can investigate this further.