Since update to 2.5 no more data received from websites

Support & Bugs
1

:frowning:

no more visitors to 30+ sites at once??

D

2

Same here … since update to 2.5 no more data for my websites …

3

Same here. Fixed by rolling back to 2.4.1[/url] and then manually [url=http://piwik.org/docs/update/#3-update-piwik]re-running the upgrade to 2.5.0 by hand.

Oh yes, and the good news: no data was lost, visitor stats had continued to accumulate, only archiving had broken so I couldn’t see the stats.

4

I try, but it’s not working for me … still the same: no data …

5

If you’ve only just done it it will take a while for the archive run to process all the data (assuming that the next run has started).

I couldn’t wait after I hand cranked the upgrade so I did the archive run (normally run by cron at xx:05) by hand and it took about 30 minutes to run as it hadn’t been run (successfully) for a while.

6

If you still have a problem with 2.5.0 please post more information

  1. do you see new data in Visitors > Visitor log?
  2. do you see any error in your server error log file?
7

  1. Yes, in the Visitor log are data available

  2. Yes, there are errors into my error.log


[Mon Aug 18 01:42:09 2014] [error] [client 79.116.31.255] Error in Piwik: Action 'index' not found in the module ''.

<div style='word-wrap: break-word; border: 3px solid red; padding:4px; width:70%; background-color:#FFFF96;'>
        <strong>There is an error. Please report the message (Piwik 2.5.0)
        and full backtrace in the <a href='?module=Proxy&action=redirect&url=http://forum.piwik.org' target='_blank'>Piwik forums</a> (please do a Sea
rch first as it might have been reported already!).<br /><br/>
        Recoverable Error:</strong> <em>Object of class Piwik\Plugins\Proxy\Controller could not be converted to string</em> in <strong>/home/sites/no
nero/f1s.net/core/FrontController.php</strong> on line <strong>173</strong>
<br /><br />Backtrace --><div style="font-family:Courier;font-size:10pt"><br />
#0  Piwik\Error::errorHandler(...) called at [/home/sites/f1s.net/core/FrontController.php:173]<br />
#1  Piwik\FrontController->triggerControllerActionNotFoundError(...) called at [/home/sites/f1s.net/core/FrontController.php:129]<br />
#2  Piwik\FrontController->makeController(...) called at [/home/sites/f1s.net/core/FrontController.php:561]<br />
#3  Piwik\FrontController->doDispatch(...) called at [/home/sites/f1s.net/core/FrontController.php:86]<br />
#4  Piwik\FrontController->dispatch(...) called at [/home/sites/f1s.net/core/dispatch.php:34]<br />
#5  require_once(...) called at [/home/sites/f1s.net/index.php:47]<br />
</div><br />
 </pre></div><br />
[Mon Aug 18 01:42:09 2014] [error] [client 79.116.31.255] Error in Piwik: Action 'index' not found in the module ''.
8

Thanks I’ve fixed this NOTICE message in: use string name of module instead of object itself fixes #6030 · matomo-org/matomo@583a475 · GitHub

Since you have visitors, maybe the problem is that your cron archiving does not work anymore. Please setup cron as explained in How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo

9

Ok …

That means, this cron is not longer needed?


/usr/bin/php5 /home/sites/f1s.net/misc/cron/archive.php -- url=http://www.f1s.net/ > /dev/null

Cheers
Torsten

10

With the (new) cronjob everything works fine.

Thanks.

Cheers
Torsten