I didn’t received any email from piwik forum by some time and seems to me a little strange as I used to received some by day. In order to check why I try make login. Forgot my password andmade many attemps to recover it by the link near login form and never received any email. More strange even.
As I have access to our mail access logs I try to check the reason why the emails doesn’t arrive to my inbox. The reason is that your SPF record is wrong:
Investigate further and in for exemple SPF Policy Tester with 37.34.62.4 and piwik@discoursemail.com in IP and sender it gave a softfail which some server may pass but ours because of intensive SPAM is blocking.
I think you must correct this because some other user may experience this issue. In the past - don’t know how many ago - it used to work fine and I remenber to receive your emails with xxx@forum.piwik.org if I remenber it right.
Maybe something in your hosting company or configurations have changed…
Thanks for the report, we have contacted the forums admins to ask about this issue and how we could fix this in the future. I’ll post again when we have some updates!
Hi @pestevao we have some changes in the Forum email configuration, which should have fixed the issue. Could you please try again and let us know if you now receive the email notifications as expected? Thanks,
I think that the question is not on the forum side but on the SPF TXT record in your ISP domain (discoursemail.com) that is not allowing the IP 37.34.62.4 to send messages in its name.
