Setup failing

Support & Bugs
1

Hello,

I need some big help on this issue. I’m trying to install Piwik but it seems impossible, when I reach the installation process I’m stuck in this step:
http://mysite.net/piwik/index.php?action=databaseSetup

Then a red message appears saying something like this:

Error: it seems you are avoiding one step of the installation or you have deactivated your cookies or the piwik configuration file has been already createed. Make sure your cookies are active and go back to the first step in the installation process.

This is what I know:

  • This is a fresh installation, no config file has been created before.
  • I’m not avoiding any installation steps, just following the web install process.
  • I’m using this software versiones in my CentOS 6 servers:

[root@server.myserver.com:~]php -v (php-fpm)
PHP 5.3.23 (cli) (built: Mar 15 2013 10:50:12)
Copyright © 1997-2013 The PHP Group
Zend Engine v2.3.0, Copyright © 1998-2013 Zend Technologies

[root@server.myserver.com:~]mysql -V
mysql Ver 14.14 Distrib 5.5.29, for Linux (x86_64) using readline 5.1

[root@server.myserver.com:~]nginx -V
nginx version: nginx/1.4.0
built by gcc 4.4.4 20100726 (Red Hat 4.4.4-13) (GCC)
TLS SNI support enabled
configure arguments: --prefix=/etc/nginx --sbin-path=/usr/sbin/nginx --conf-path=/etc/nginx/nginx.conf --error-log-path=/var/log/nginx/error.log --http-log-path=/var/log/nginx/access.log --pid-path=/var/run/nginx.pid --lock-path=/var/run/nginx.lock --http-client-body-temp-path=/var/cache/nginx/client_temp --http-proxy-temp-path=/var/cache/nginx/proxy_temp --http-fastcgi-temp-path=/var/cache/nginx/fastcgi_temp --http-uwsgi-temp-path=/var/cache/nginx/uwsgi_temp --http-scgi-temp-path=/var/cache/nginx/scgi_temp --user=nginx --group=nginx --with-http_ssl_module --with-http_realip_module --with-http_addition_module --with-http_sub_module --with-http_dav_module --with-http_flv_module --with-http_mp4_module --with-http_gunzip_module --with-http_gzip_static_module --with-http_random_index_module --with-http_secure_link_module --with-http_stub_status_module --with-mail --with-mail_ssl_module --with-file-aio --with-ipv6 --with-cc-opt=’-O2 -g’

Maybe Piwik is not ready for the software I use? Maybe because of nginx and php-fpm daemons?
How can I check my cookies are activated?

Any help is appreciated.

Thanks,
Esteban.-

2

Is there any error logged in your server error log?

can you try with a different browser, FF, chrome/ opera ?

3

I got nothing in my logs, just that weird message, and I’m still stuck in that page.

What else can I do?

Thanks

4

try with a different web browser ?

5

That did the trick, previously tested using Chrome and Opera in Fedora Linux 18 and never worked. Now tested with Firefox and it works very well.

Many thanks!