Session Recording is not working after update

markusdus · October 13, 2023, 8:15am

Hey!

After installing the recent update, Session Recording does not take any records any more. I went through the tasks mentioned in the troubleshooting webpage, but could not identify any problems on our side.

Any known issues?

Regards,
Markus

heurteph-ei · October 16, 2023, 2:52pm

Hi @markusdus
You can try to force the database update:

As this concern Premium feature, you can also contact our support, by email…

markusdus · October 17, 2023, 4:43am

Thanks, tried it, didn´t help. I even tried the new plugin in a complete new installation. Didn´t work either.

bjornso · October 17, 2023, 5:35am

Do you also use heatmaps? Do they work?

markusdus · October 17, 2023, 7:22am

Yes, but they do not work neither

heurteph-ei · October 17, 2023, 10:18am

Hi @markusdus
Waiting for a response from @innocraft, can you check, on your tracked website, if an HTTP request to /plugins/HeatmapSessionRecording/configs.php? is done? And what is the response?
Are you sure the configuration is well done? (targeted url and so on)

karthik · October 17, 2023, 9:13pm

Hi @markusdus ,

Do you mean plugin update or Matomo update?

markusdus · October 18, 2023, 6:38am

I mean: Plugin Update.

karthik · October 18, 2023, 8:20pm

Hi @markusdus ,

This issues has been escalated, will keep you posted once an update is provided.