Scheduled report

Support & Bugs
1

I noticed the issue after installing Matomo version 5.11.1. Before that, everything was working correctly.
If I go to the Reports menu and make any change to one of the scheduled reports, I get the following error message:
“Report DevicesDetection_getModel is unknown or not available for report type ‘email’.”
The delivery of already configured reports still works correctly.
Has anyone else experienced the same issue?

1 Like
2

Hi there,

Could you check a few things,

  1. Is the DevicesDetection plugin active?
  2. Is device model detection disabled by the compliance policy for this site?
  3. Does the problem occur for all scheduled reports, or only ones containing Device Model?

Thanks,

1 Like
3

The issues occurred when DevicesDetection was enabled, affecting all reports.
We temporarily resolved the problem by disabling the DevicesDetection plugin and device model detection in the reports.

1 Like