Same ip on different visits

Support & Bugs
1

Hello,
I installed piwik on our centos server, but all visits show the same ip even though they come from different sources. See screenshot
Can you please help?
Thank you

2

Hi there, see this FAQ: How do I configure Piwik when the server is installed behind a proxy? - Analytics Platform - Matomo

3

Hi Matt,
thank you for your reply. I’ve already tried the faq you suggested, of course, but it doesn’t work. Could you suggest some other workaround?

4

Are you using the PHP-based PiwikTracker? A bad auth_token will cause the server’s IP to be reported rather than the client.

5

No, I’m using the script provided by piwik after inserting a new website.

6

create a file info.php with content <?php phpinfo();
then look in output and where do you see your real IP address?