Run archive.php occurs error

Support & Bugs
1

hi, matt

My PIWIK version is 1.8.3 upgrade from 1.7.1.

Running “archive.php --url=http://127.0.0.1/piwik” after, it shows the message of “The response was empty. This usually means a server error. This solution to this error is generally to increase the value of ‘memory_limit’ in your php.ini file. Please check your Web server Error Log file for more details.”

But my php.ini setting of “memory_limit” is 4096M right now, I adjust this value before…128M->1024M->2048M->4096M, and it show the same message of server error…

My PHP version is 5.3.3 (cli) Zend Engine v2.3.0

How could I fix this problem ?

best regards and thanks

2

do you see any error in your web server logs ?

3

[quote=matt]
do you see any error in your web server logs ?[/quote]

My server httpd log shows:

[Fri Sep 07 11:48:56 2012] [error] Exception KeyError: KeyError(140504197416928,) in <module ‘threading’ from ‘/usr/lib64/python2.6/threading.pyc’> ignored
[Fri Sep 07 11:48:57 2012] [error] Exception KeyError: KeyError(140504197416928,) in <module ‘threading’ from ‘/usr/lib64/python2.6/threading.pyc’> ignored
[Fri Sep 07 11:50:07 2012] [notice] child pid 28347 exit signal Segmentation fault (11)

thanks of your answer…

4

can you please upgrade PHP, Apache and other libs on the server ? it might be a bug in these

5

ok, i’ll try it~

thanks for your answer

6

excuse me

Is possible occurs error with huge data from database ?

because my test zone PHP version is 5.2.6, PIWIK version is 1.8.3, but is ok

7

Hi, Matt

Is the “ERROR: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away” can make the Response was 'curl_exec: Empty reply from server ’ ?

8

i adjust my mysql setting~ the value of wait time_out

now , it’s fine

i’ll take a look of this problem~

thanks Matt