Are you still having this issue? I’m looking for a solution for the same problem.
It seems the only way to have usable data is to access the SQL database directly and create some custom reports.
Actually, it seems this has been fixed.
“Then whenever Matomo will track visits in the future, any website referrer that matches the same hostnames as the “URLs” of your website, will appear as “Direct entry” instead of “Website” referrer channel.”
I have to test this.
With the above solution, I believe we will still lose the real referrer or campaign source? Since Matomo will count those visits as direct entry.
Is this the only solution ?
I have encountered the same situation as you recently, and would like to ask you about the test results according to the official instructions? Is there a successful solution to this problem? thanks
Same problem here with this referral topic.
I mean ist “cute” do put them as your own website, but thats not a solution at all, as they are then - as written in the info here: https://matomo.org/faq/how-to/how-do-i-add-a-referral-exclusion-in-matomo/ - just a direct entry and thats just worthless.
doesnt work at all…
Cant be so hard to set - fix - the first referer in the DB and the topic is solved.
We have a similar situation - and it’s about to lose us some business
Comparing a client’s GA report with our Matomo report we see a huge allocation of “direct entry” referrals (41% in Matomo vs 14% in GA). I can confirm I’ve set the referral url exclusion list accordingly.
Is there or will there be any resolution to this?
Happy new year, did you find a resolution to this? We are struggling with over reported “direct entry” when we believe these to be largely cpc referrals (as reported in GA).
There is still no solution and still no info from Matomo, how to solve this simple issue (simple option to save the first ref.)
Hi @bmo - did you find a resolution to this?
We are now experiencing the same issue,
Thanks for the input everyone. Could someone create a GitHub issue about this?
We’d be keen to look into this but we need to understand the problem / use case better and be great to hear how we could help.
You “need to understand the problem”?
Paymentgateways delete the origin referrer, there needs to be a option: “only save the first referrer”
Thanks for picking this up! I think Przemyslaw’s post above (Referral exclusions - #11 by Mepherotus) outlines the issue sufficiently. The resolution suggested by Matomo in this article https://matomo.org/faq/how-to/how-do-i-add-a-referral-exclusion-in-matomo/ does not really address the underlying issue - it merely recategorizes the referrer from “website” to “direct entry”, which in reality isn’t the true referrer for the user’s visit.
Here is an example of what is happening.
- User clicks on an email link to visit the website.
- User browses website and adds items to basket (at this stage referrer is “Email campaign”)
- User completes the order but the website redirects to 3rd party payment provider (paypal/amazon etc)
- User returns to website (but now the referrer for the visit is reset from “Email campaign” to “website” or if you have set the referrer exclusions it will be set to “direct entry”. What we need is for it to remain as “Email Campaign”.
As a result we are over attributing the channel “direct entry” greatly (40% vs 15% on GA).
Please let me know if you need any further information.
Is it the same as
Thanks for this. I think I get it now.
I guess it’s not really excluding that referrer but more like “ignore that referrer” as excluding that referrer in Matomo would mean we wouldn’t track that request at all when they return to your site.
I think it should be possible to implement this as long as this happens in the same visit (within 30 minutes). What would we do if this didn’t happen within 30 minutes? Then we wouldn’t have the original referrer likely. Would we track a direct visit or use the referrer from the payment provider?
I have created https://github.com/matomo-org/matomo/issues/18612 and scheduled this feature for now.
Why not just a simple option: save first referrer?
This issue is picking up a bit of traction in github https://github.com/matomo-org/matomo/issues/18612 but could someone recreate the issue for Matthieu to demonstrate how this happening?
There’s some confusion here.
Matomo does indeed save the first referrer for a visit. Most of the cases users have described in this thread will not be attributed by Matomo as direct entry.
Thanks Genest - I agree there is some confusion, but it seems something is not working as it is intended.
In my case personal experience, I can confidently say the “direct entry” attribution is far too high using all of the Matomo attribution techniques.
Here is a monthly view
Here is a yearly view
Here is a segmented yearly view for new visitors (I wouldn’t expect new users to be showing such high direct entries)
Therefore I’m fairly certain something is not attributing correctly, whether it’s us the users (it seems there are many users as above having similar issues) who have not understood so something or whether Matomo tracking is not attributing as it should in some cases I’m not sure - any suggestions are welcome.