Referral exclusions

Hi,

Currently we are experiencing some issues with conversion tracking from our webshop in Matomo.*

After customers have paid for their purchase, they are sent back to our thank you page. Unfortunately, Matomo then assigns the conversion to either Paypal or the clients bank-website, in stead of the original traffic source (Google/direct/social etc.).

Google Analytics has a function called: ‘Refferals exclusions list’. You can fill this list with domains you do not want conversions being assigned to.*

Is there a similar feature in Matomo?*

Hi,

Interestingly I think this isn’t a feature in Matomo even though Matomo automatically ignores visitors with a referrer that is on the list of known referrer spammer.

But I think this should be possible to do in a very short plugin. Basically listen to the following event, check if the referrer is as it shouldn’t be and then set $excluded to true to exclude that visitor:

If I got some time left and you want to, I could show you in more detail how that plugin file would look like.

If you could help out, please do!
Take your time, we are not in a hurry. Would be great to achieve this.

Thanks in advance!

Okay, a basic plugin would be the following (I didn’t test it):

<?php

namespace Piwik\Plugins\ExcludeUserAgents;

use Piwik\Common;
use Piwik\Tracker\Request;

class ExcludeUserAgents extends \Piwik\Plugin
{
    public function registerEvents() {
        return array(
            'Tracker.isExcludedVisit' => 'isExcludedUserAgent'
        );
    }

    public function isTrackerPlugin() {
        return true;
    }

    public function isExcludedUserAgent(&$excluded, Request $request) {
        $userAgent = $request->getUserAgent();
        $userAgent = Common::unsanitizeInputValue($userAgent);
        if ($userAgent == "test") {
            $excluded = true;
        }
    }
}

isTrackerPlugin is required as by default Matomo doesn’t load plugins that are not required during tracking.

Then you can replace the if with a regex or substring check that matches what you want.

To create the plugin you could first enable development mode and then use the generator as explained here: Setting Up: Develop - Matomo Analytics (formerly Piwik Analytics) - Developer Docs - v3

Thank you. I will ask our developer for help.

1 Like

Could I assign the conversion to the first referrer instead? See Piwik attributes conversions to the last seen referrer by default. How do I credit conversions to the first referrer instead? FAQ - Analytics Platform - Matomo

‘setConversionAttributionFirstReferrer’ does not solve the problem because the conversion for returning visitors is assigned to the referral source from the first visit, right?

Would you recommend the multi channel conversion attribution plugin?

Best regards

But if this does exclude the visit then it sure excludes also conversion data?

(I haven’t tested the code either :slight_smile: )

We should have the data (page views, conversions etc) but the conversion should be attributed to a campaign, not to the payment gateway. I’ve been thinking about solving this with cookies…

Did you work out a solution for excluding payment gateways so that attribution sticks with the campaign? Google Analytics allows you to do this and it’s pretty critical for using Matomo for e-commerce enabled sites.

Thanks for any information you can share!

Mark

I would also be very happy to get the possibility to exclude the payment gateways like paypal, heidelpay, and so on…
Google Analytics has such a funktion which works fine.

Thank you for your excellent work and support!

Nadine :hugs:

1 Like

Unfortunately we have the same issue, we are using the premium bundle but none of the plugins can help because paypal simply overwrites all of the campaign data of the whole session.

In other words:

  1. users arrive trough the campaign “X”
  2. they browse the website (until this point we have the correct attribution in real time)
  3. Convert trough paypal
  4. the session’s attribution changes to paypal and we loose track of the campaign “X”