Raft of PHP errors after update

Support & Bugs
1

Updated to the new release 2.16 and when browsing events and changing the date to a week-long range, I get all these PHP errors…

WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)
WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)
WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)
WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)
WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)
WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)
WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)
WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)
WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)
WARNING: /PATH-TO-PIWIK-REDACTED-FOR-SECURITY/piwik/core/Db/BatchInsert.php(118): Warning - is_dir(): open_basedir restriction in effect. File(/var/tmp/) is not within the allowed path(s): (/PATH-TO-PIWIK-REDACTED-FOR-SECURITY:/var/zpanel/temp/) - Piwik 2.16.0 - Please report this message in the Piwik forums: http://forum.piwik.org (please do a search first as it might have been reported already)

2

You are using open_basedir restrictions on your WebServer Configuration, thus Piwik is unable to write to /var/tmp/ which is outside the Webserver Docroot .

Disabling open_basedir protection for the Piwik vhost should resolve your issue. You can also create a separate tmp directory within your vhost.

1 Like
3

Thanks - but this wasn’t an issue on 2.15.0. Has something changed and where was this documented?

4

Somehow Piwik 2.16.0 is more restrictive. You can lookup changes in the 2.16.0 Release Notes. I don’t know why it was working before. However the error message is correct. Maybe you have been using previously a separate temp directory within your Docroot?

6

Very curiously this issue seems to be intermittent Sometimes it’ll appear. Other times, you can press F5 to refresh the page and it doesn’t appear when the page reloads

7

Threads that tail off without a conclusion aren’t very helpful to those who follow behind us.

So - after the above errors, I rolled back to 2.15 and the errors went away so I’m assuming that 2.16.0 is just a bad release since other users are complaining of issues. Here’s why keeping a backup is always a good idea!

8

This bug has been fixed in our latest beta: I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo