Problems with geoip pecl

Support & Bugs
1

Hello,

I have a problem with geolocation using geoip pecl.

On the admin page I have:

 Note: The 'geoip.custom_directory' PHP ini option is set to '/var/www/piwik/misc'.

 Cette implémentation GeoIP a accès aux types de bases de données suivants: Ville.

That’s true and the database is automatically updated too.
But when I want to test on the admin page, Piwik says that my place is unknown.

I don’t have any error anywhere neither in the interface nor the log.

Currently, Piwik can only find countries and continents, no region, city or ISP.

2

Did you make sure to install both the country and city dat files?

3

I installed this database:

http://geolite.maxmind.com/download/geoip/database/GeoLiteCity.dat.gz

This is the good one, isn’t it ?

4

did you uncompress the file? I dont set mine up through the auto thing in Piwik. Just added to my server configs and all is kosher.

5

Yes, I uncompressed it and changed its name according to the documentation.

Here is the ls:

-rw-r–r-- 1 www-data www-data 19449866 24 avr 02:05 GeoIPCity.dat

As you can see with the date, it updated automatically (because at 02:05 I sleep).

6

Hello,

does someone can help me ?

7

Looking with phpinfo():

geoip
geoip support enabled
geoip extension version 1.0.8
geoip library version 1004007

Directive Local Value Master Value
geoip.custom_directory /var/www/piwik/misc /var/www/piwik/misc

So geoip is correctly enabled but when I load the page:

example.com/index.php?module=UserCountry&action=getLocationUsingProvider&id=geoip_pecl&idSite=1&period=range&date=last30

It displays: unknown