Hi all,
i spotted an issue in Visitors > Locations report.
In the “Region” map, there are some regions showing 0 visits (i.e. Lombardia); in the “Cities” map, I see that Milan (which is in Lombardia) has 300K visits.
Then I downloaded the excel cities report, to check the differences between Milan and Rome.
It turned out that Rome has a region associated to it, but Milan does not:
Do you guus know how to solve that?
Thanks for your support.
Didn’t these data come from the Geo Database? (Maxmind or DB-IP)
I have the same issue with some Italian regions, like Lombardia, Toscana, Sardegna, etc
There are several users from cities in these regions, but these regions remain empty on the map.
I tried both DB-IP and Maxmind and the problem persists.
Is it the same problem as:
opened 03:18PM - 09 Jun 22 UTC
Bug
The Region widget for State/Province shows a lot of unknown entries, although ci… ty entries could be localized.
The free database is used:
https://download.db-ip.com/free/dbip-city-lite-2022-06.mmdb.gz
The screenshots show the big difference between localized visitors for Regions and for Cities.


## Current Behavior
I have checked this database resp. the CSV file from db-ip.com with the entries for State/Province.
The State/Province entry is sometimes for German regions in German language (Baden-Württemberg) or sometimes in English language (Lower Saxony, Hesse, Bavaria).
It seems to be that whenever the German provinces are in English language in the db-ip.com-Database, there will be an Region entry "Unknown" for the visitor in Matomo .
That might be a content related error at dp-ip.com, but my question is: how does Matomo work here?
What does Matomo need and are there any workarounds?
Needs Matomo the provinces in the language of the city?
* Matomo Version: 4.10.1
Or else
opened 02:53PM - 15 Jun 22 UTC
Waiting for user feedback
When using the Maxmind database, 20% of the cities are not matched with a region… , for example: Dinan, France - Deauville, France
Also viewed in topic
Hi all, I’m having trouble finding how to set Geolocation of visitors to a less specific area, I don’t need to know exactly where visitors are coming from (city/town) and so I’d like to set it to region/state. I seem to remember a few options in the settings but now there are none? Looking for some advice, cheers!