Problem during request error


#1

I get this error almost daily when I try to view Visitors/E-commerce logs. Sometimes instead of the error below, I get No Data Received error in the browser. The error goes away after upgrading piwik to the new version or reinstalling piwik by deleting the config.ini.php file. Is this a cache issue? My server is using Redis cache. I don’t see any errors in the logs. Any help is appreciated.

Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Piwik administrator for assistance.


(Matthieu Aubry) #2

Hi there,
To have more info look in your server error log file

Feel free to try again installing with the latest 2.15.0 beta version which includes many fixes and improvements, see: I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo

If you still have a problem, please create an issue on our tracker GitHub - matomo-org/piwik: Liberating Web Analytics. Star us on Github? +1. Matomo is the leading open alternative to Google Analytics that gives you full control over your data. Matomo lets you easily collect data from websites, apps & the IoT and visualise this data and extract insights. Privacy is built-in. We love Pull Requests!