Hi,
We just started using Piwik, we are using version 2.14.1.
It has been working sparadically - initially all tracking seem to work; then it stopped; then new tracking data started showing up again, but it seems that some impressions or clicks are not registered.
We have encountered these situations:
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Page 1 -> Page 2 -> Page 3: there are 3 ads on each of these 3 pages. We have a tester clicked on every ad on every page; however, the impressions seem to have been registered, but not the clicks(interactions);
-
there are more interactions than impressions - which is not possible; so it seems somehow that certain impressions are not registered.
Has anyone encountered the same or similar situation?
We did not encounter any error in setting piwik up; and when I log into the admin area, do “System Check”, eveyrthing is green.
The software is very sparadic amd random; sometimes it seem to work; but other times it clearly doe snot work, when it shows more clicks than impressions; and in many cases, it does not register anything.
Any suggestions?
Thanks,
SoftDev