Piwik re-install not working


#1

Sorry to add to the already giant wave of threads, but I couldn’t find a solution to this. :frowning:

Effectively, on one of the sites I help with, Piwik was running fine. Then, the site was migrated to a new server and we received the below error:

http://brettnlucy.net/tmp/Piwik.PNG

There was nothing in the errorlog, and according to the Webhost, the PHP service was restarted. No luck, the error remained. I then deleted the install, hoping to reinstall Piwik and link it back to the database and I get this error now:

http://brettnlucy.net/tmp/PiwikNew.PNG

I’m stuck now, I’m not sure what’s causing this. :frowning:


#2

hi BrettLP, is your Piwik install with, Piwik, PHP, and mySQL all on the same server? Please provide the installation topology.


(Matthieu Aubry) #3

Hi there,

Can you try upgrade your Piwik to the latest beta version? I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo
this issue should be fixed!


#4

Hi Matt,

I uploaded the beta version of Piwik (2.14.0-b9), overwriting the other one, and I am still getting the same issue, the screen doesn’t load (so I can’t configure the install).

http://brettnlucy.net/tmp/Piwik3.PNG

Hi Roger,

SQL, Piwik and PHP are all together on the same server.

At the moment, I’m trying to get the install process working, so I can then point Piwik to the existing SQL tables. However, I’m not having luck getting it reinstalled.


(Matthieu Aubry) #5

Hi there,

Oh that’s surprising. Can you please check your server error log and copy here all piwik errors? feel free toalso create a bug report directly at: Issues · matomo-org/piwik · GitHub