Piwik not sending reports automatically

Support & Bugs
1

Hi there,

Ive been looking into a problem on a piwik install of about 100-200 sites. The install is set up to email people on a monthly basis with report data, but this month that has not happened. The piwik version is 1.11.1 and Ive confirmed the following things:
[ul]
[li] PHP can send email
[/li][li] The archive.sh cron job runs correctly
[/li][li] The system is able to email a report manually
[/li][/ul]
The cron line for the archive is
5 * * * * /home/piwik/public_html/misc/cron/archive.sh > /piwik-archive.log
And i can not find any errors in its execution.

Does anyone know where I should be looking for issues, or is there any known issues with sending PDF reports in this version?

Thank you for your time.

2

Try upgrade to latest beta for this bug is now fixed

bug was Scheduled Reports broken, because a report is set to never send (period=never) · Issue #3821 · matomo-org/matomo · GitHub

3

Thanks a lot matt, This has corrected our issue,

Rather than upgrading to a beta version, i have applied the patch to our install and PDF reports are sending correctly again.

Many thanks!

4

Hi,

I have the same problem, can you tell me what I have to do if I don’t want to upgrade in a beta version like you ?

I don’t find the ticket on the bug tracker, can you give it to me ?

Thanks

Edit : Sorry for this message (link already posted…)

5

hey rouliendelavegas,

To temporarily fix the issue in the release we are running, modified one line in “piwik/plugins/PDFReports/PDFReports.php”

On line 503 there is the line:


                        if (!$report['deleted'])

Which I have changed to:


                        if (!$report['deleted'] && $report['period'] != 'never')

That will stop piwik from tripping up on any report set to send out “never” for the time being. I hope this helps!

6

I don’t change this, I saw that 1.12 released so I upgrade.

I always have the problem, I saw now that HTML report are OK, it’s only when it’s defined in PDF what I don’t received it…

In the Diagnostic tab no problem detected and it worked before 1.11 upgrade.

Any idea (no error on apache log) ?

Edit : if I download manual a PDF report it’s OK

7

Works OK for me… can you replicate with a new report? maybe try delete + re-create the repotr ?

8

Hi, With other test I see that my members received the mail.

It’s only the email defined in ‘receive a copy’ (me) which can’t receive the report, if I put manually my email adress in the recipient input it’s OK…

Strange…