Piwik Intranet counts server-requests but no client-requests

Hi there,

I’ve got an typo3-Installation with several intranet sites. Piwik (2.16.0) is installed on the same server. I’ve inserted this for our intranet-tracking:

config.ini.php ->
trust_visitors_cookies = 1

Are there parameters which exclude client-tracking?
Do changes in config.ini.php effect tracking instantly?

Thanks for any help! :slight_smile:

What do you mean?


For example when I visit the intranet site from my local account, my visit is counted. When I access the site via citrix, it is not counted!?

Hi, most of our employees access the intranet via citrix, so it’s very important for us that their visit is counted! How can I achieve that!?
Thanks for any help!

No help!? Do you need further information? I would appreciate any response! :wink:

I’m afraid it’s connected with the tool you are using to access the website. I’m not familiar with it, so I can’t help you with that.

Can you somehow check if the tracking request is triggered while entering via citrix?

How could I check that?

see Tracking HTTP API: API Reference - Piwik Analytics - Developer Docs - v3

The problem is solved. We had to change proxy exceptions for the piwik-domain. Now the cookies are set and the visits via citrix are tracked - Thanks!