Piwik Installation Page Not Loading Properly


#1

I’ve installed many instances of Piwik in the past. But this time, after uploading the files to the server the installation page does not load completely. I can only see the Piwik logo but nothing to go forward with. I am attaching a screen shot.

Version is the latest: 2.15.0

How can I troubleshoot this issue?

Thank you
Chiappa


(Matthieu Aubry) #2

Hi @chiappa

can you try again with our latest 2.16.0 beta? I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo

this issue may be fixed. if you still have the white page problem, can you paste here the full HTML of the page?


#3

Thank you for the reply. I tried this package “piwik-2.16.0-b6.tar.gz” and the result is the same. I can also see a “NetworkError: 500 Internal Server Error - mydomain.com/piwik/” error with Firebug. Unfortunately I don’t have shell access.

Here is the full HTML of the installation page:

http://73x45.com/zerobin/?d29c47ba1bc858a4#uW1CthvhhxVnathbBo8IT83M8sxnJD3ltxdRoHMswhc=


(Matthieu Aubry) #4

check your server error log for a more detailed error info: I get 'Oops... there was a problem during the request.' or 'Internal Server Error' or '500 error' or the 'White screen of death'. How do I proceed? - Analytics Platform - Matomo