Piwik Install problems

Support & Bugs
1

Hello Guys,

I have a very strange problem during piwik install problem which prevents me from finishing my piwik install. I have tried with some older piwik versions, as well as with the newest one - 0.6.1. My php version is compatible. I am accessing piwik install over https with valid SSL cert that matches the domain url. My cookies in browser are enabled but I still get Error: it seems you tried to skip a step of the Installation process, or your cookies are disabled, or the Piwik configuration file was already created. randomly during install process. By “randomly” I mean it could appear anywhere between the second and fourth step of install process. I was even able to populate db one time. But afterwords still got the error. I knowthe problem is somewhere with cookies but I can’t seem to figure it out. Any help will be appreciated.

2

I really don’t know about this… Can you try disable ssl and do it on http? do you have load balancing?

3

Disabled HTTPS - same issues, yes, I do have two webservers behind pound reverse proxy

4

Also when I look at the error page cookie I see this -
PIWIK_SESSID=xxxxxxxxx; path=/ piwik_auth=deleted; expires=Sun, 10-May-2009 13:11:12 GMT

So, I am not sure if I get this page because the server returns expired cookie, or web server returns expired cookie on purpose (since smth is wrong with my env) for me get this page.

5

[quote=ykl @ May 10 2010, 01:14 PM]Also when I look at the error page cookie I see this -
PIWIK_SESSID=xxxxxxxxx; path=/ piwik_auth=deleted; expires=Sun, 10-May-2009 13:11:12 GMT

So, I am not sure if I get this page because the server returns expired cookie, or web server returns expired cookie on purpose (since smth is wrong with my env) for me get this page.[/quote]

Date is correct on both web servers and proxy

6

for the install you need to load balance stickyness, as file is created in session on disk, and if you go from server to server, the install would be very confused.