Piwik heatmaps/session stuck on loading

We set up the heatmaps and sessions on out cloud-hosted version of piwik whilst in the trial period and it seems as though it is capturing data, but both are just stuck on the loading screen forvever when we try to view them. On a side note we also wanted to know about database access for the data we are collecting and what is the best way to go about that. For example how easy is it just to get a data dump from the support team?


As you are talking about a premium plugin and the innocraft cloud I can only recommend you to contact them directly as you’ll get the most helpful answer this way.

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