So I updated piwik and this is the error that is on the screen:
Your Piwik codebase is running the old version 3.0.3 and we have detected that your Piwik Database has already been upgraded to the newer version 3.0.4. Maybe your Piwik administrators are currently finishing the upgrade process. Please try again in a few minutes. If you still have this issue please contact your Piwik administrator for assistance.
This simply means (after you have made an backup) seperatly backing up the config (config/config.ini.php), renaming your piwik folder to piwik.old, unziping the latest zip from Get Piwik - Analytics Platform - Piwik and restoring the config (config/config.ini.php). You may have to reinstall some plugins.
I have done exactly the three step process, overwrote the files and replaced the config.ini with the backed up copy. Now it appears that the page has no style sheet and when I do an inspect, this is the error:
ReferenceError: $ is not defined index.php:58:9
This is on the firfox Mozilla browser, Internet explorer and Chome seems to work fine. I noticed a lot of past posts that this is a major issue and yet NO FIXES have been attempted… this is sad.
Stackflow has a large database of people with identical and similar issues, which none that relate to my issue has been resolved or marked with correct answer. To many to list, just go to stackoverflow for investigating further (sorry if that sounded rude, not intended).
Your suggestion:
Results:
ReferenceError: $ is not defined[Learn More] index.php:71:9
[anonymous] http/s://xxx.xxxx.com/index.php:71:9
waitForSyncCallback resource://services-common/async.js:98:7
makeSpinningCallback/callback.wait resource://services-common/async.js:168:27
promiseSpinningly resource://services-common/async.js:234:12
get changedIDs resource://services-sync/engines.js:97:5
addChangedID resource://services-sync/engines.js:158:1
onVisit resource://gre/modules/services-sync/engines/history.js:474:9
ReferenceError: $ is not defined[Learn More] index.php:578:1
[anonymous] https://xxx.xxxx.com/index.php:578:1
waitForSyncCallback resource://services-common/async.js:98:7
makeSpinningCallback/callback.wait resource://services-common/async.js:168:27
promiseSpinningly resource://services-common/async.js:234:12
get changedIDs resource://services-sync/engines.js:97:5
_saveChangedID resource://services-sync/engines.js:138:5
addChangedID resource://services-sync/engines.js:159:7
onVisit resource://gre/modules/services-sync/engines/history.js:474:9
ReferenceError: $ is not defined[Learn More] index.php:607:1
[anonymous] https://xxx.xxxx.com/index.php:607:1
waitForSyncCallback resource://services-common/async.js:98:7
makeSpinningCallback/callback.wait resource://services-common/async.js:168:27
promiseSpinningly resource://services-common/async.js:234:12
get changedIDs resource://services-sync/engines.js:97:5
_saveChangedID resource://services-sync/engines.js:138:5
addChangedID resource://services-sync/engines.js:159:7
onVisit
Hi, most of the issues sound like adblockers blocking the style and JS files from piwiks interface,
But it is hard to make a remote diagnosis without knowing exactly why the requests are failing.
Do any of the requests in the network tab fail? Especially the ones to https://piwik.example/index.php?module=Proxy&action=getCss&cb=[some_random_string] and https://piwik.example/index.php?module=Proxy&action=getCoreJs&cb=[some_random_string]?
Hey,
As stated before, all and any adblockers have been un-installed.
The page does not show any errors to the type you are referring, as a matter of fact it doesn’t get that far and just throws the errors as stated in the above post.
Yes, The /tmp folder has been cleared, deleted and even renamed to tripple check.
To Add: other browsers do not throw any errors and the pages render perfectly. The browsers that do work still have adblockers installed and disabled site wide.