PIWIK > Error after update

So I updated piwik and this is the error that is on the screen:

Your Piwik codebase is running the old version 3.0.3 and we have detected that your Piwik Database has already been upgraded to the newer version 3.0.4. Maybe your Piwik administrators are currently finishing the upgrade process. Please try again in a few minutes. If you still have this issue please contact your Piwik administrator for assistance.

All I did was a simple update. Please help?

It seems like the database got updated, but the piwik files didn’t get replaced.

You can try out a manual update.

This simply means (after you have made an backup) seperatly backing up the config (config/config.ini.php), renaming your piwik folder to piwik.old, unziping the latest zip from Get Piwik - Analytics Platform - Piwik and restoring the config (config/config.ini.php). You may have to reinstall some plugins.

You can also try just overwriting the piwik files with the latest ones.

I have done exactly the three step process, overwrote the files and replaced the config.ini with the backed up copy. Now it appears that the page has no style sheet and when I do an inspect, this is the error:

ReferenceError: $ is not defined index.php:58:9

This is on the firfox Mozilla browser, Internet explorer and Chome seems to work fine. I noticed a lot of past posts that this is a major issue and yet NO FIXES have been attempted… this is sad.

Hi,

What posts are you referring to? I haven’t heard about such a bug.

It sounds like the style sheet and the JS files can’t be loaded. Can you check the network tab of the developer tools to see why they fail?

It definitely also helps to delete everything in the tmp/ folder, so that piwik regenerates all caches.

Good Day Findus23,

Here is instance #1:
https://issues.piwik.org/7928

Through that post I too disabled and even uninstalled the adblock plus plugin. That did not solve the issue.

Instance #2:
http://issues.piwik.org/1497

I also tried the suggestions here.

Stackflow has a large database of people with identical and similar issues, which none that relate to my issue has been resolved or marked with correct answer. To many to list, just go to stackoverflow for investigating further (sorry if that sounded rude, not intended).

Your suggestion:
Results:

ReferenceError: $ is not defined[Learn More] index.php:71:9
[anonymous] http/s://xxx.xxxx.com/index.php:71:9
waitForSyncCallback resource://services-common/async.js:98:7
makeSpinningCallback/callback.wait resource://services-common/async.js:168:27
promiseSpinningly resource://services-common/async.js:234:12
get changedIDs resource://services-sync/engines.js:97:5
addChangedID resource://services-sync/engines.js:158:1
onVisit resource://gre/modules/services-sync/engines/history.js:474:9
ReferenceError: $ is not defined[Learn More] index.php:578:1
[anonymous] https://xxx.xxxx.com/index.php:578:1
waitForSyncCallback resource://services-common/async.js:98:7
makeSpinningCallback/callback.wait resource://services-common/async.js:168:27
promiseSpinningly resource://services-common/async.js:234:12
get changedIDs resource://services-sync/engines.js:97:5
_saveChangedID resource://services-sync/engines.js:138:5
addChangedID resource://services-sync/engines.js:159:7
onVisit resource://gre/modules/services-sync/engines/history.js:474:9
ReferenceError: $ is not defined[Learn More] index.php:607:1
[anonymous] https://xxx.xxxx.com/index.php:607:1
waitForSyncCallback resource://services-common/async.js:98:7
makeSpinningCallback/callback.wait resource://services-common/async.js:168:27
promiseSpinningly resource://services-common/async.js:234:12
get changedIDs resource://services-sync/engines.js:97:5
_saveChangedID resource://services-sync/engines.js:138:5
addChangedID resource://services-sync/engines.js:159:7
onVisit

Hi, most of the issues sound like adblockers blocking the style and JS files from piwiks interface,
But it is hard to make a remote diagnosis without knowing exactly why the requests are failing.

Do any of the requests in the network tab fail? Especially the ones to https://piwik.example/index.php?module=Proxy&action=getCss&cb=[some_random_string] and https://piwik.example/index.php?module=Proxy&action=getCoreJs&cb=[some_random_string]?

Have you tried cleaning the tmp/ folder?

Hey,
As stated before, all and any adblockers have been un-installed.
The page does not show any errors to the type you are referring, as a matter of fact it doesn’t get that far and just throws the errors as stated in the above post.

Yes, The /tmp folder has been cleared, deleted and even renamed to tripple check.

To Add: other browsers do not throw any errors and the pages render perfectly. The browsers that do work still have adblockers installed and disabled site wide.