Piwik doesn't count after 1.9 update

Support & Bugs
1

Hello.

I updated this morning to 1.9 version. After that, there has not been any visit recorded. I have checked the datadase, and no record have been added to piwik_log_visit table since then,

I do the tracking for Joomla and Wordpress by using plugins, and html sites by adding code, and all of them fail.

Does anybody have any suggestion?

Thanks

2

Check the server error logs on your web server, does it contain any error ?

what is your website URL ? You can enable debug: http://piwik.org/docs/tracking-api/reference/#toc-debugging-the-tracking-api-requests

3

I have discovered my error. I was revising all logs, from apache, from plesk (the manager of my server), and so on, and no reference to piwik. I also enabled piwik debug, and no output in any place. Al last, I looked at the tracking using firebug, and the track was empty. But I realized that the request was sent always to http://piwik.myserver.com and piwik was installed at https://piwik.myserver.com

I modified the plugin to force the connection to https piwik server and… Voila! It worked.

When I connect to piwik, I always connect to https server. But I have piwik files in both places, http and https. It seems I installed Piwik in both places, httpdocs and httpsdocs. But it has been working until today.

So, is ir correct to have all the piwik files in http and https? Should I delete the http files? Or should I update the files I have in the http site?

Thank you, Matt, for your firebug suggestion. It has been the key to discover the error.

4

Same here, site accessible into http AND https.
Site tracked:
http://pokecraft.first-world.info/
Piwik http/https:
http://stat.first-world.info/

How enable the debug?

5

https://stat.first-world.info/ doesn’t have a valid ssl certificate. Its either a self signed one or not working one. That way tracking won’t work for ssl pages.

6

I know, but all tracking not work (99% of my trafic is into http). The https is just for me.

7

Note: I have large site, then I use cron.

8

see Troubleshooting - Analytics Platform - Matomo

9

I have just:
PHP Fatal error: Class ‘Piwik_UserCountry_LocationProvider’ not found in /home/first-world.info/stat/core/Tracker/Visit.php on line 609

10

see solution in Error: Class 'Piwik_UserCountry_LocationProvider' not found · Issue #3452 · matomo-org/matomo · GitHub

11

I have see that’s. It’s incredible that’s each major update of piwik product tracking problem.

12

my piwik after update to 1.9 does not count anymore