Piwik Dasboard not displaying correctly - just plain text. [SOLVED]


#1

Firstly, I would like to say hello to everyone as this is my first post on this forum!
Secondly, I would like to stick to the tradition of people apologizing if their problem has already been solved somewhere else :wink: I really did browse the Internet and Piwik docs in search for a solution but I could not find one. Maybe I wasn’t looking hard enough but I just could not find it.

Okay, so my problem is: I have been moving my WordPress blog to another server recently. I’ve backed up Piwik’s database, imported it while installing and so on. Everything seems to run smoothly after changing the server. However, my Piwik dashboard looks weird. All I can see is just black text on white background – no images, statistics or whatsoever. I have attached a screenshot of how it looks like. If you want to see it for yourself, here’s the address: http://pafell.pl/piwik.

Apart from the installation process and log-in screen, everything looks like that (dashboard, settings, etc.). I have tried to browse Piwik Online Demo on my computer and it shows just like it should.

I have tried to re-upload all files few times already. And every time I uploaded the files, there was at least one error that something hasn’t uploaded correctly so I had to upload that given file again. Maybe that’s the problem? I have read that I should transfer all the files in binary mode but I’m not sure how to enable it. I am using Cyberduck FTP client for Mac OS X.

(my dashboard’s language is not set to English ;-))

Thanks in advance.


(vipsoft) #2

Remove the files in tmp/assets and tmp/templates_c. Then clear your browser cache and restart the browser.


#3

I deleted contents of the folders you specified, cleared my browser’s cache and restarted it. Unfortunately it did not work. I have also tried to access it on Safari browser. It was just the same.


(vipsoft) #4

Your web server (or PHP) is re-compressing the .css and .js already compressed by Piwik.

Try applying this patch: http://dev.piwik.org/trac/changeset/3630/trunk/core/Piwik.php


#5

[quote=pafell]
I deleted contents of the folders you specified, cleared my browser’s cache and restarted it.[/quote]

and then uploaded the modified file you specified. Works like a charm! Thank you very much! :slight_smile:

Problem solved!


#6

don’t mean to hijack your thread but I am having the exact same problem. I tried the suggested solutions but it seemed to make things worse. Any advice would be much appreciated.

This is what I see:

http://img249.imageshack.us/img249/2561/f17ee9272dc943438aa0522.png


(vipsoft) #7

suspiro: if you can’t apply the changes manually, you should replace the file with this http://dev.piwik.org/trac/export/3630/trunk/core/Piwik.php

Judging from the line numbers, it looks like you copy/pasted the web formatted source code.


(Joris) #8

I had the same problem as described above and the patch did solve it, but Sparklines are still not loading. GD is installed.

Any ideas?

Thanks!

[size=small]Edit: sparklines problem was related to a server issue, solved now.[/size]


#9

[quote=vipsoft]
suspiro: if you can’t apply the changes manually, you should replace the file with this http://dev.piwik.org/trac/export/3630/trunk/core/Piwik.php

Judging from the line numbers, it looks like you copy/pasted the web formatted source code.[/quote]

Did what you said. Replaced it and then went back and deleted the files vipsoft suggested. Still getting nothing. Am I slow :S

http://img510.imageshack.us/img510/9159/a9604539d56b462985ad4b5.png


#10

Hi Forum,

just installed piwik 1.1.1 on windows with php 5.2.13 Mysql 5.1 and I too have the problem that the dashboard is just plain text. In addition, various “save” buttons are “just dead”.

Looking through the posts I found this thread, applied the different file but no luck.
For me, the problem is not solved.

Any other changes to apply ?

Thank you for any hint.


(Matthieu Aubry) #11

turbo, can you send your piwik URL login and password, and bug descriptions in MP?


#12

[quote=matthieu]
turbo, can you send your piwik URL login and password, and bug descriptions in MP?[/quote]

Hi matthieu,

the system is installed on my “internal” test machine. My “public” machine has MySql 4.1.22 and with this I had the same problem, so decided to run it with MySql 5 on my test system, but no changes.

If you like to test it on MySql 4.1.22 , also with php5.2.13 let me know and I will set it up.
Question: what do you mean with

bug descriptions in MP?

Sorry, this is new to me.

Would like to run it on MySql 5 on my public system, could install 2 running MySql instances, BUT there is no option in the piwik config to set the port for the database connection.

Will there be such in the near future ?

turbo


(Matthieu Aubry) #13

you configure the port in the config file:

[database]

port=3306


#14

Hi Matthieu,

I got it working with php5.2.13 and MySql 4.1.22. I was too lazy to start up the second instance of MySql as there are more related changes and I wanted to get going to give results.

What was the reason to get the dashboard proper showing ?

The important point in my case were 2 things :

1: applying the patch > replacing the file /core/piwik.php
2: the php function “readfile” has to be allowed.

This function was disabled in my php install.
After removing it from disabled_functions in php.ini all is well.

Now I will start inserting the code to see if I will get stats.

turbo


#15

Hi guys, just installed the latest version of Piwik and I am getting the same error. I tried the fix you mentioned above, but looking at the code I’m guessing the source has since changed.

I downloaded the whole the file anyway and replaced piwik.php but it triggered a fatal error.

Any help appreciated =)