Piwik brokes my website

Support & Bugs
1

Hello,

I have a blog, programed by me in PHP I use Piwik to track my visitors. I rewrite my website, in PHP with Symfony. I delete my old website except piwik and I put my new website. I use the same database and the same folder for piwik than before.

Now, when I go to Piwik, the first page works but after, my website is down during about ten minutes, Piwik and the all site. Chrome says the website is innacessible, with the error : ERR_CONNECTION_TIMED_OUT.

Why and how resolves this problem ?

Tanks,

Jérémie

2

Hello,

Try to setup the cron archiving: How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo

this will make Piwik faster as it will pre-process the reports regularly like every hour or day :thumbsup:

3

Thank you for your answer.

I don’t think it is the problem. The dashboard works fine and quickly, for the first page. After, the website is down, not only for me but for all people because if I try with another browser, the website doesn’t work. And if I retry to access to Piwik, the problem restarts. And my best number of visits is 100 and the average is 15 visitors, it’s a little blog.

4

What server software are you using? What is in the log? It sounds like something is crashing the web server itself.

5

It’s a shared server. Pwik works in the server with my precedent website or with Joomla!, on a website with some hundred vistors by day.

I check the log but there are nothing in the folder (piwik/tmp/logs).

edit : I try to reinstall Piwik, with the last version but I have the same problem.

6

I meant the server/php error log.

7

I ask the logs to my host and they give this extract :

Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP Warning: include(/srv/filer02/madgic0001/www/piwik/vendor/composer/…/doctrine/cache/lib/Doctrine/Common/Cache/ArrayCache.php): failed to open stream: No such file or directory in /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php on line 414, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP Stack trace:, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 1. {main}() /srv/filer02/madgic0001/www/piwik/piwik.php:0, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 2. Piwik\Application\Environment->init() /srv/filer02/madgic0001/www/piwik/piwik.php:57, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 3. Piwik\Application\Environment->createContainer() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:90, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 4. Piwik\Container\ContainerFactory->create() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:135, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 5. spl_autoload_call() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:69, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 6. Composer\Autoload\ClassLoader->loadClass() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:69, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 7. Composer\Autoload\includeFile() /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php:301, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP Warning: include(/srv/filer02/madgic0001/www/piwik/vendor/composer/…/doctrine/cache/lib/Doctrine/Common/Cache/ArrayCache.php): failed to open stream: No such file or directory in /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php on line 414, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP Stack trace:, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 1. {main}() /srv/filer02/madgic0001/www/piwik/piwik.php:0, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 2. Piwik\Application\Environment->init() /srv/filer02/madgic0001/www/piwik/piwik.php:57, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 3. Piwik\Application\Environment->createContainer() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:90, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 4. Piwik\Container\ContainerFactory->create() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:135, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 5. spl_autoload_call() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:69, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 6. Composer\Autoload\ClassLoader->loadClass() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:69, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 7. Composer\Autoload\includeFile() /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php:301, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP Warning: include(): Failed opening ‘/srv/filer02/madgic0001/www/piwik/vendor/composer/…/doctrine/cache/lib/Doctrine/Common/Cache/ArrayCache.php’ for inclusion (include_path=‘/srv/filer02/madgic0001/www/piwik/vendor/pear/pear_exception:/srv/filer02/madgic0001/www/piwik/vendor/pear/console_getopt:/srv/filer02/madgic0001/www/piwik/vendor/pear/pear-core-minimal/src:/srv/filer02/madgic0001/www/piwik/vendor/pear/archive_tar:.:’) in /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php on line 414, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP Stack trace:, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 1. {main}() /srv/filer02/madgic0001/www/piwik/piwik.php:0, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 2. Piwik\Application\Environment->init() /srv/filer02/madgic0001/www/piwik/piwik.php:57, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 3. Piwik\Application\Environment->createContainer() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:90, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 4. Piwik\Container\ContainerFactory->create() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:135, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 5. spl_autoload_call() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:69, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 6. Composer\Autoload\ClassLoader->loadClass() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:69, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 7. Composer\Autoload\includeFile() /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php:301, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP Fatal error: Class ‘Doctrine\Common\Cache\ArrayCache’ not found in /srv/filer02/madgic0001/www/piwik/core/Container/ContainerFactory.php on line 69, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP Stack trace:, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 1. {main}() /srv/filer02/madgic0001/www/piwik/piwik.php:0, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 2. Piwik\Application\Environment->init() /srv/filer02/madgic0001/www/piwik/piwik.php:57, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 3. Piwik\Application\Environment->createContainer() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:90, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:15:40 web-7 madgic0001-apache-error: [Mon Oct 31 18:15:40 2016] [error] [client 192.96.15.39] PHP 4. Piwik\Container\ContainerFactory->create() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:135, referer: http://localhost/geekpassion/web/app_dev.php/
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP Fatal error: Interface ‘DI\Definition\Source\DefinitionSource’ not found in /srv/filer02/madgic0001/www/piwik/core/Container/IniConfigDefinitionSource.php on line 24
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP Stack trace:
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 1. {main}() /srv/filer02/madgic0001/www/piwik/index.php:0
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 2. require_once() /srv/filer02/madgic0001/www/piwik/index.php:27
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 3. Piwik\Application\Environment->init() /srv/filer02/madgic0001/www/piwik/core/dispatch.php:28
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 4. Piwik\Application\Environment->createContainer() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:90
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 5. Piwik\Container\ContainerFactory->create() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:135
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 6. spl_autoload_call() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:72
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 7. Composer\Autoload\ClassLoader->loadClass() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:72
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 8. Composer\Autoload\includeFile() /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php:301
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 9. include() /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php:414
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP Fatal error: Uncaught exception ‘Piwik\Container\ContainerDoesNotExistException’ with message ‘The root container has not been created yet.’ in /srv/filer02/madgic0001/www/piwik/core/Container/StaticContainer.php:40
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] Stack trace:
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] #0 /srv/filer02/madgic0001/www/piwik/core/Container/StaticContainer.php(80): Piwik\Container\StaticContainer::getContainer()
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] #1 /srv/filer02/madgic0001/www/piwik/core/Log.php(94): Piwik\Container\StaticContainer::get(‘Piwik\\Log’)
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] #2 /srv/filer02/madgic0001/www/piwik/core/Log.php(225): Piwik\Log::getInstance()
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] #3 /srv/filer02/madgic0001/www/piwik/core/Log.php(172): Piwik\Log::logMessage(100, Object(Piwik\Container\ContainerDoesNotExistException), Array)
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] #4 /srv/filer02/madgic0001/www/piwik/core/FrontController.php(180): Piwik\Log::debug(Object(Piwik\Container\ContainerDoesNotExistException))
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] #5 [internal function]: Piwik\FrontController->__destruct()
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] #6 {main}
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] thrown in /srv/filer02/madgic0001/www/piwik/core/Container/StaticContainer.php on line 40
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP Stack trace:
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 1. {main}() /srv/filer02/madgic0001/www/piwik/index.php:0
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 2. require_once() /srv/filer02/madgic0001/www/piwik/index.php:27
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 3. Piwik\Application\Environment->init() /srv/filer02/madgic0001/www/piwik/core/dispatch.php:28
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 4. Piwik\Application\Environment->createContainer() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:90
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 5. Piwik\Container\ContainerFactory->create() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:135
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 6. spl_autoload_call() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:72
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 7. Composer\Autoload\ClassLoader->loadClass() /srv/filer02/madgic0001/www/piwik/core/Application/Environment.php:72
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 8. Composer\Autoload\includeFile() /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php:301
Oct 31 18:19:37 web-7 madgic0001-apache-error: [Mon Oct 31 18:19:37 2016] [error] [client 192.96.15.39] PHP 9. include() /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php:414
Nov 1 23:41:06 web-7 madgic0001-apache-error: [Tue Nov 01 23:41:06 2016] [error] [client 192.96.15.39] Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: http://www.geekpassion.fr/

8

A quick look seems to say that Composer is not installed.

9

I install Composer in local, thanks to Composer, and then I upload composer.phar in the root of Piwik. I have the same problem.

Do I need modify a configuration file or put composer.phar in an other folder ? Other thing ? Or if it’s not composer, I will ask an other extract of log.

In all case, thank you for your help.

Jérémie

10

You need to look at /srv/filer02/madgic0001/www/piwik/vendor/composer/ClassLoader.php line 414 and see which file it is trying to load.

The first error says that the file does not exist. You may need to update your path setting(s).

11

I have the problem this afternoon and I ask the logs at this time and they reply there are no errors this afternoon. After some others tests, my host is a part of the problem. My subscription expires the 11th and I will change my host. I will come back if the problem persists.

Thank you for your help.