Piwik 2.9.1


Seems to fail at the install ( http:///piwik/index.php?action=systemCheck) with no errors on page or even in the apache logs…


This is what I get when I goto http:///piwik/

[Fri Dec 12 09:52:18.939532 2014] [:error] [pid 10001] [client <ip>:10341] PHP Fatal error:  Uncaught exception 'Exception' with message 'General_ExceptionConfigurationFileNotFound' in /var/sentora/hostdata/<domain>/public_html/piwik/core/Config.php:351\nStack trace:\n#0 /var/sentora/hostdata/<domain>/public_html/piwik/core/Config.php(329): Piwik\\Config->checkLocalConfigFound()\n#1 /var/sentora/hostdata/<domain>/public_html/piwik/core/Config.php(407): Piwik\\Config->init()\n#2 /var/sentora/hostdata/<domain>/public_html/piwik/core/Tracker/TrackerConfig.php(37): Piwik\\Config->__get('Tracker')\n#3 /var/sentora/hostdata/<domain>/public_html/piwik/core/Tracker/TrackerConfig.php(31): Piwik\\Tracker\\TrackerConfig::getConfig()\n#4 /var/sentora/hostdata/<domain>/public_html/piwik/core/Tracker.php(65): Piwik\\Tracker\\TrackerConfig::getConfigValue('debug')\n#5 /var/sentora/hostdata/<domain>/public_html/piwik/piwik.php(70): Piwik\\Tracker::loadTrackerEnvironment()\n#6 {main}\n  thrown in /var/sentora/hostdata/<domain>/public_html/piwik/core/Config.php on line 351, referer: http://<domain>/piwik/

Soon as I goto [next] url bar http:///piwik/index.php?action=systemCheck&trackerStatus=500

And no errors at all anywhere apache logs show nothing more than the previous error.


??? no solution to this??


Did you check that the file /config/config.ini.php exists in your Piwik installation on the server?

If it doesn’t exist, you need to correct the rights on the /config and the /tmp directories. Both directories, and their contents, need 777 rights to begin with. Once Piwik has been configured and is running properly, you can reset the rights on the /config directory to 755.


“Did you check that the file /config/config.ini.php exists in your Piwik installation on the server?”

it does not exist… I thought that was the whole reason for the installation so that it is configured during that… do I need to make it myself?

and yes /config and /tmp both have 777 , and the piwik folder and all sub folders have www-data chown so I don’t see what the problem is… the lack of any errors is still an issue…

basically nothing has changed


I suggest that you set the permissions of all directories and files in your Piwik install directory on the server to 755, except for the /tmp and /config directories, which, together with their contents, require 777. This has nothing to do with the ownership of the said directories and files.

Once you have successfully configured Piwik, you can set the /config directory to 755.

If this doesn’t work, it’s possible that the original upload of Piwik to the server didn’t work properly, so a delete-and-try-again might be successful.

(Matthieu Aubry) #7

Hi there, it’s a known bug in 2.9.1 and was fixed in Install fails /piwik/index.php?action=systemCheck&trackerStatus=500 · Issue #6841 · matomo-org/matomo · GitHub
available in the latest piwik beta: I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? - Analytics Platform - Matomo