Hello, Personalized email reports are not sent on schedule.
They are sent only manually: “Send report now”.
All recommendations have been followed:
System check: There are no problems with Matomo settings. Level: “Well done, take a pie from the shelf”.
Cron is configured to automatically archive reports.
SMTP server for sending emails is successfully configured, but they are sent only manually “Send report now”.
Matomo version 5.1.2, PHP version: 8.3.11
Tested on two servers where Matomo version 5.1.2 is installed
What could be the solution to this problem?
Does the “Personalized email reports on schedule” option work in the free “On-Premise” version?
Hi, crone execution logs after an hour (for tasks to send a report at 5-00 and 6-00 - does not send a letter):
INFO [2024-11-15 05:05:02] 37294 ---------------------------
INFO [2024-11-15 05:05:02] 37294 INIT
INFO [2024-11-15 05:05:02] 37294 Running Matomo 5.1.2 as Super User
INFO [2024-11-15 05:05:02] 37294 ---------------------------
INFO [2024-11-15 05:05:02] 37294 NOTES
INFO [2024-11-15 05:05:02] 37294 - Async process archiving supported, using CliMulti.
INFO [2024-11-15 05:05:02] 37294 - Reports for today will be processed at most every 3600 seconds. You can change this value in Matomo UI > Settings > General Settings.
INFO [2024-11-15 05:05:02] 37294 - Archiving was last executed without error 46 min 36s ago.
INFO [2024-11-15 05:05:02] 37294 ---------------------------
INFO [2024-11-15 05:05:02] 37294 START
INFO [2024-11-15 05:05:02] 37294 Starting Matomo reports archiving…
INFO [2024-11-15 05:05:02] 37294 0 out of 3 archivers running currently
INFO [2024-11-15 05:05:02] 37294 Start processing archives for site 1.
INFO [2024-11-15 05:05:02] 37294 Will invalidate archived reports for today in site ID = 1’s timezone (2024-11-15 00:00:00).
INFO [2024-11-15 05:05:02] 37294 Will invalidate archived reports for yesterday in site ID = 1’s timezone (2024-11-14 00:00:00).
INFO [2024-11-15 05:05:02] 37294 Archived website id 1, period = day, date = 2024-11-15, segment = ‘’, 3 visits found. Time elapsed: 0.329s
INFO [2024-11-15 05:05:02] 37294 Archived website id 1, period = week, date = 2024-11-11, segment = ‘’, 33 visits found. Time elapsed: 0.342s
INFO [2024-11-15 05:05:03] 37294 Archived website id 1, period = month, date = 2024-11-01, segment = ‘’, 33 visits found. Time elapsed: 0.333s
INFO [2024-11-15 05:05:03] 37294 Archived website id 1, period = year, date = 2024-01-01, segment = ‘’, 33 visits found. Time elapsed: 0.320s
INFO [2024-11-15 05:05:03] 37294 Finished archiving for site 1, 4 API requests, Time elapsed: 1.414s [1 / 1 done]
INFO [2024-11-15 05:05:03] 37294 Done archiving!
INFO [2024-11-15 05:05:03] 37294 ---------------------------
INFO [2024-11-15 05:05:03] 37294 SUMMARY
INFO [2024-11-15 05:05:03] 37294 Processed 4 archives.
INFO [2024-11-15 05:05:03] 37294 Total API requests: 4
INFO [2024-11-15 05:05:03] 37294 done: 4 req, 1444 ms, no error
INFO [2024-11-15 05:05:03] 37294 Time elapsed: 1.445s
INFO [2024-11-15 05:05:03] 37294 ---------------------------
INFO [2024-11-15 05:05:03] 37294 SCHEDULED TASKS
INFO [2024-11-15 05:05:03] 37294 Starting Scheduled tasks…
INFO [2024-11-15 05:05:03] 37294 Scheduler: executing task Piwik\Plugins\CustomJsTracker\Tasks.updateTracker…
INFO [2024-11-15 05:05:03] 37294 Scheduler: finished. Time elapsed: 0.007s
INFO [2024-11-15 05:05:03] 37294 Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.deleteLogData…
INFO [2024-11-15 05:05:03] 37294 Scheduler: finished. Time elapsed: 0.000s
INFO [2024-11-15 05:05:03] 37294 Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.anonymizePastData…
INFO [2024-11-15 05:05:03] 37294 Scheduler: finished. Time elapsed: 0.000s
INFO [2024-11-15 05:05:03] 37294 done
INFO [2024-11-15 05:05:03] 37294 ---------------------------
INFO [2024-11-15 06:05:01] 40740 ---------------------------
INFO [2024-11-15 06:05:01] 40740 INIT
INFO [2024-11-15 06:05:01] 40740 Running Matomo 5.1.2 as Super User
INFO [2024-11-15 06:05:01] 40740 ---------------------------
INFO [2024-11-15 06:05:01] 40740 NOTES
INFO [2024-11-15 06:05:01] 40740 - Async process archiving supported, using CliMulti.
INFO [2024-11-15 06:05:01] 40740 - Reports for today will be processed at most every 3600 seconds. You can change this value in Matomo UI > Settings > General Settings.
INFO [2024-11-15 06:05:01] 40740 - Archiving was last executed without error 59 min 58s ago.
INFO [2024-11-15 06:05:01] 40740 ---------------------------
INFO [2024-11-15 06:05:01] 40740 START
INFO [2024-11-15 06:05:01] 40740 Starting Matomo reports archiving…
INFO [2024-11-15 06:05:01] 40740 0 out of 3 archivers running currently
INFO [2024-11-15 06:05:01] 40740 Start processing archives for site 1.
INFO [2024-11-15 06:05:01] 40740 Will invalidate archived reports for today in site ID = 1’s timezone (2024-11-15 00:00:00).
INFO [2024-11-15 06:05:01] 40740 Will invalidate archived reports for yesterday in site ID = 1’s timezone (2024-11-14 00:00:00).
INFO [2024-11-15 06:05:01] 40740 Finished archiving for site 1, 0 API requests, Time elapsed: 0.015s [1 / 1 done]
INFO [2024-11-15 06:05:01] 40740 Done archiving!
INFO [2024-11-15 06:05:01] 40740 ---------------------------
INFO [2024-11-15 06:05:01] 40740 SUMMARY
INFO [2024-11-15 06:05:01] 40740 Processed 0 archives.
INFO [2024-11-15 06:05:01] 40740 Total API requests: 0
INFO [2024-11-15 06:05:01] 40740 done: 0 req, 47 ms, no error
INFO [2024-11-15 06:05:01] 40740 Time elapsed: 0.047s
INFO [2024-11-15 06:05:01] 40740 ---------------------------
INFO [2024-11-15 06:05:01] 40740 SCHEDULED TASKS
INFO [2024-11-15 06:05:02] 40740 Starting Scheduled tasks…
INFO [2024-11-15 06:05:02] 40740 Scheduler: executing task Piwik\Plugins\CustomJsTracker\Tasks.updateTracker…
INFO [2024-11-15 06:05:02] 40740 Scheduler: finished. Time elapsed: 0.010s
INFO [2024-11-15 06:05:02] 40740 Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.deleteLogData…
INFO [2024-11-15 06:05:02] 40740 Scheduler: finished. Time elapsed: 0.000s
INFO [2024-11-15 06:05:02] 40740 Scheduler: executing task Piwik\Plugins\PrivacyManager\Tasks.anonymizePastData…
INFO [2024-11-15 06:05:02] 40740 Scheduler: finished. Time elapsed: 0.000s
INFO [2024-11-15 06:05:02] 40740 done
INFO [2024-11-15 06:05:02] 40740 ---------------------------
yesterday I managed to send 3 reports on schedule, but after creating new tasks nothing works again(