PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

denroz · July 3, 2024, 7:30am

I received this error when I am trying install CustomReports plugin.
Because before I deleted this plugin and deactivate a licence, but know try install againe.

heurteph-ei · July 3, 2024, 8:23am

Hi @denroz
As this concerns Custom Reports premium plugin, please ask directly to the support team by email.

Emerson_N · July 4, 2024, 3:57am

Hello @denroz. This error suggests that the file could be corrupt or incomplete download. Can you please try to install it again or follow the 3rd method mentioned in the FAQ https://matomo.org/faq/plugins/faq_21/.

karthik · July 4, 2024, 3:57am

Hi @denroz ,

Can you please get in touch with our support team at shop@matomo.org.