Hello everybody,
I am new to Matomo and I am working for a university.
We recently installed Matomo On-Premise on our websites. Our setup is quite large: we have a very high number of pages and a lot of visits. The data is hosted on our own servers, and the initial configuration was done with the help of an agency.
I am currently experiencing an issue with the Pages report. Every time I open this report, my browser crashes and I cannot perform any action on the page. I have tried with different browsers and even on different computers, but the issue persists.
When opening the report, I select the flat view (I am more comfortable with this view than with the hierarchical one). The problem occurs even when I filter the data to only one day: the page crashes almost immediately after loading.
My hypothesis is that the report contains too many rows. In other reports, I usually see a maximum of around 500 rows, but in this specific report the number seems much higher. Unfortunately, I cannot even scroll down to see how many rows there are, as the page becomes unresponsive right away but there are many
So I have two questions:
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Do you think my hypothesis is correct, and that the issue is caused by the large number of rows in this report?
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Is there a way to limit or paginate the number of rows in the Pages report (for example, 500 rows per page), so that the browser does not have to load all the data at once? Is there a setting or configuration parameter for this?
All other reports seem to work fine; only this one is completely unusable.
Many thanks for your help, and happy new year!