Page Views not counted (but Changes are)

Hello Matomo Community,

Iam using Matomo Cloud integrated over Google Tag Manager. Everything seems to work very well but I have created my first session recording. I noticed that a lot of page views are not counted.

Matomo Session Recording displays a “Change Within Page” (black) and the user changes the page by clicking on it. But Matomo says there is only one page view.

The funny thing is that it doesn’t always happen. Unfortunately I can’t see any pattern at the moment.

Do you have any idea what the problem could be? Thank you very much!

Hi @Eibich
This concerns Session Recording premium plugin, then the best is to send an email to the support team.
Don’t forget, after, to share the solution here! :wink:

Hello @Eibich Could you please check the Session Recording configuration and see if the sample rate is set to 100%? If it is set to 100% and you’re not tracking a lot of the page views, please reach out to us at

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