Page overlay not working - cross-domain Matomo - error "You can't access this resource as it requires 'view' access for the website id"

fdellwing · September 12, 2018, 12:02pm

It seems like you are not the only user with that problem:

github.com/matomo-org/matomo

Error: You can't access this resource as it requires 'view' access for the website id = 60.

opened 03:44PM - 10 Sep 18 UTC

closed 05:59AM - 03 Oct 18 UTC

tohn

Bug

I'm using Page Overlay for one of our sites and have super user permissions for …my user. Therefore I don't understand, why I can't see these bubbles on the page overlay. Everthing else (like Open Row Evolution, Open Transitions, Open segmented Visitor Log) works fine. Both sites (Matomo + Website) use TLS. But I only get the page, this error and after clicking ok in the right corner: "Loading following pages ..." I enabled debug mode and got this output: <pre> DEBUG Piwik\Plugin\Manager[2018-09-10 15:33:36 UTC] [43c7b] Loaded plugins: CorePluginsAdmin, CoreAdminHome, CoreHome, WebsiteMeasurable, Diagnostics, CoreVisualizations, Proxy, API, Widgetize, Transitions, LanguagesManager, Actions, Dashboard, MultiSites, Referrers, UserLa nguage, DevicesDetection, Goals, Ecommerce, SEO, Events, UserCountry, GeoIp2, VisitsSummary, VisitFrequency, VisitTime, VisitorInterest, RssWidget, Monolog, Login, UsersManager, SitesManager, Installation, CoreUpdater, CoreConsole, ScheduledReports, UserCountryMap, Live, C ustomVariables, PrivacyManager, ImageGraph, Overlay, SegmentEditor, Insights, Morpheus, Contents, Resolution, DevicePlugins, Heartbeat, Intl, Marketplace, ProfessionalServices, UserId, CustomPiwikJs, DBStats, Provider, Bandwidth, CustomOptOut, LogViewer, SecurityInfo, Site Migration, TasksTimetable DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] /var/www/matomo/core/Access.php(505): You can't access this resource as it requires 'view' access for the website id = 60. DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #0 /var/www/matomo/core/Piwik.php(511): Piwik\Access->checkUserHasViewAccess('60') DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #1 /var/www/matomo/plugins/SitesManager/API.php(223): Piwik\Piwik::checkUserHasViewAccess('60') DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #2 /var/www/matomo/plugins/Overlay/API.php(47): Piwik\Plugins\SitesManager\API->getSiteFromId('60') DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #3 [internal function]: Piwik\Plugins\Overlay\API->getExcludedQueryParameters('60') DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #4 /var/www/matomo/core/API/Proxy.php(236): call_user_func_array(Array, Array) DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #5 /var/www/matomo/core/API/Request.php(262): Piwik\API\Proxy->call('\\Piwik\\Plugins\\...', 'getExcludedQuer...', Array) DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #6 /var/www/matomo/plugins/API/Controller.php(41): Piwik\API\Request->process() DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #7 [internal function]: Piwik\Plugins\API\Controller->index() DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #8 /var/www/matomo/core/FrontController.php(560): call_user_func_array(Array, Array) DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #9 /var/www/matomo/core/FrontController.php(146): Piwik\FrontController->doDispatch(NULL, NULL, NULL) DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #10 /var/www/matomo/core/dispatch.php(34): Piwik\FrontController->dispatch() DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #11 /var/www/matomo/index.php(27):require_once('/var/www/matomo...') DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #12 {main} </pre> I'm quite lost right now. Can somebody help me? :)