Overlay

Support & Bugs
1

Hi,

I don’t know whether this is a bug or an issue with my webpage, but if I try to use overlays nothing shows up but a ‘broken image’ icon and the flashing ‘loading’ message on the left. I checked with Chrome Developer Tools and I get one error in the Console:

Failed to load resource: net::ERR_INSECURE_RESPONSE

I don’t know what this means, though. Any suggestions?

Thanks!

2

Did you checkout the Overlay troubleshooting guide? Maybe this would help: Page Overlay – Visitors Click Map - Analytics Platform - Matomo

3

Hi Matt,

thanks for your reply. I should have pointed out that I read the FAQ regarding this issue and that I followed through all the steps - but it didn’t work. Today, however, I gave it another try and lo and behold, it did work! Maybe it has something to do with the fact that I installed an update for my theme yesterday and there was something wrong with it before (though there weren’t any JS errors before).

In any case: it works.

Thanks and all best,
Philipp