Outbound link click tracking does not work in Chrome, Safari & Opera

Support & Bugs
1

When Outbound links are clicked using Google Chrome, Safari and Opera browsers, the click does not get logged. After further investigation I found that it is not able to send the click occurred request to the server.

I have already started using PIWIK on my critical live project and this issue is a problem for me…

If some one can help it would be of gr8 help… Till them I will investigate too… Thanks in advance…

2

If you’re using Piwik, try using this version of piwik.js: http://dev.piwik.org/trac/export/3717/trunk/piwik.js

Then, check the click handlers on your page. Make sure they don’t explicitly return a value or otherwise prevent propagation/bubbling of the click event.

3

Thanks vipsoft can you just provide the un-obfuscated version of the same piwik.js…

4

Hey Vipsoft prb I was too early to respond to you… Actually the js that you provided did not solve the issue on the chrome, safari and opera browsers…
I am trying to track the clicks on a basic html page and there are no explicitly returned values or any prevented propagation/bubbling of the click event done… please suggest…

5

We can only help you if you’re using Piwik. OWA is a different app.

6

yes I am using PIWIK I just mis wrote OWA sorry abt that… :slight_smile:

7

pm the url to your page so I can look at the html

8

its not live yet but I can post my code over here,
Also please note that I am using PIWIK 1.1.1 and no modifications in the core PIWIK files are done yet…

" class="goalClickClass" id="2" >Advertiser 1
" class="goalClickClass" id="3" name="3">Advertiser 2
" class="goalClickClass" id="3" name="3">Advertiser 3
" class="goalClickClass" id="3" name="3">Advertiser 4
=============================================================
9

I just tested your example (changing only the url and php code), and it worked with ff3.6, ie8, and opera 10.62.

What versions of safari, chrome, and opera are you using?

10

I re-tested with some different versions of different browsers. It works like a charm on FireFox 3.6.13, IE7 and IE8, Opera 11.01. But I face following issues on the below mentioned browsers.

Chrome 9.0.597.84 :- Does not perform the tracker action(sending 0 pixel image request) some times. I mean interestingly not all the outbound clicks are tracked…

Safari 5.0.3 :- None of the outbound clicks are tracked.

I am using widows operating system…

Thanks a lot for you responses… :slight_smile:

11

Ok. I’ll dig into a bit more.

But for greater cross browser compatibility, you should put the enableLinkTracking() just before the end of the body.

12

thanks a lot, let me know whether you were able to simulate the issue… In the mean while I am also looking out for solutions…

13

This is a webkit bug. The workaround is to set the anchor element’s target attribute to open the outlink in a new window or tab, eg


<a href="url" target="_blank">Advertiser</a>
14

Thanks for the reply vipsoft I will check that out…