Organisation Not Showing


#1

Hi All

I’ve been using Piwik for around 6 months and really like the system compared to most others that I have tried.

I recently purchased the GeoIPOrg.dat database from MaxMind and Installed it as per the instructions.

Under Settings > Geolocation, I can see a message stating “Note: This GeoIP implementation has access to the following types of databases: City, ISP, Organization” so I’m assuming that the databases are installed correctly.

When viewing the Visitor Log, I still only see the Provider as being the ISP name not the Organisation name.

I know for definite that the site has had visitors from Organisations with matched IP addresses as I also have Lead Forensics installed, which is showing Organisation/Company Names.

Any advice on how I can get the Organisation Names to show in Piwik would be greatly appreciated.

I’m running Piwik version 2.4.0

Regards Lee


#2

Piwik combines the ISP and organization information since they are often the same (at least when coming from the GeoIP databases). If there is a provider but no organization, the provider is shown. If there is an organization but no provider, then the organization is shown. If there is a provider and an organization, and they are not the same, then they are both shown as “ISP - Organization”. For example, “Xspedius Communications Co. - Galaxy Microsystems”.

If you’re getting different results w/ Lead Forensics then it’s possible they use something other than GeoIP.

To test whether it’s GeoIP providing different information, you can enter some IP addresses here: GeoIP2 Database Demo | MaxMind and compare w/ what you see in Lead Forensics.


#3

Thanks for the update, I’ll run some tests directly at maxmind.