I’ve found a few posts related to this issue, but nothing I try fixes the problem. After logging in, I receive the request problem during the request error, then nothing loads, not even the CSS (see attached).
The real problem is that my memory limit [512MB] is being exceeded with my hosting provider every time I access Piwik (1.4), and then they further restrict my memory limit for a period of 24 hours. So I’m not sure if the changes I am making will end up fixing the problem once the memory restriction is lifted.
My main question is: why does running Piwik spike my server’s memory usage to it’s limit [512MB]?
Hoster is running CloudLinux and PHP 5.2.9. After upping memory_limit in php.ini from 64MB to 128MB, max_execution_time from 30 to 300, it loads a lot better than it was, but still not loading most widgets (see attached). I also added [Debug]
disable_merged_assets = 1 to config.ini.php, but it made no difference. Also cleared tmp/assets and tmp/
File does not exist: /home/domain/public_html/500.shtml, referer: http://domain.ca/piwik/index.php?module=CoreHome&action=index&idSite=1&period=day&date=2011-10-05
(12)Cannot allocate memory: couldn’t create child process: /opt/suphp/sbin/suphp for /home/domain/public_html/piwik/index.php, referer: http://domain.ca/piwik/index.php?module=CoreHome&action=index&idSite=1&period=day&date=2011-10-05
I get the same error when I access the phpinfo.php file I created on my server. I called the hoster but they told me to email support, which I have but will have to wait for a reply.
I also attached the piwik error log.
Do I have to find another hosting provider in order to get this to work? Any suggestions would be helpful