We installed matomo yesterday on our new site and got the all clear from the system check up. No errors found.
We installed the tracking code using the plugin for Subrion CMS, and looking at the source code of the pages, the tracking code is there, in the right place, on all pages.
We then asked a number of friends from all over the world to visit the site, and just have a look around, proof read articles etc. Expecting these visits to show on the dashboard.
Now, 24 hours later, it still tells us that there are no visits and shows no visits.
Has anybody any idea what could be causing this. It is vital that we get this going, soon…
I have disabled the Subrion plugin and pasted the tracking code directly into the into the layout template, just before the closing tag. No good. So where do I go from here, or do I uninstall and forget about it?
We took another look at all of this, and got it going. The mod-security tip did the trick, thank you. Now it logs visits, pages, etc. as it should. However… locations are not correct. It would seem that, despite having the necessary database installed as well as the IP2location plugin, all our users seem to be located in San Jose, USA, and all have the same IP address… We have checked the set-up for geolocation, and it is as it should be…