Not updating to goal


I created this morning a simple goal to see how long the goal report takes to update. I successfully triggered the goal at 8.40 p.m. and 8 hours later nothing is updated in the goal report, the chart is still at 0 (it should be a 1, the goal is triggered on a page only accessible by me).

I saw in the forum that the update can take up to 2 hours but there is definitely a problem with my setup.

We are using Matomo Cloud solution not the on-premise.

Is there something I can do to fix the issue?