No website was found in this Matomo installation

WordPress Plugin
1

Hi,

I have been using the WordPress plugin on our WordPress multisite build and we are now getting an error for any new sites. Anyone know what it might be? The plugin in is not network enabled, it is tuned on site by site.

Error: no website was found in this Matomo installation.

Check the table ‘wp_30_matomo_site’ in your database, it should contain your Matomo websites.

2

Hi @johnpendleton sorry about that problem. Is this happening for all sites in your multisite installation? Did you install the plugin recently or was it working before?

Could you maybe post the output of your system report here see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ ? The output should be anonymised automatically.

It may also help going to “Matomo Analytics -> Diagnostics -> Troubleshooting” and click on the “Sync Site(s)” button and check if it works afterwards maybe or if an error shows up? You will want to try this for the sites where you get this error message.

3

Hey Thomas,

Thank you for getting back to me, let me forward this to my work email and see what I can get for you in the way of a report out. I will try to sync the site as well.

4

BTW the plugin has been installed for a while and it has just started happening on any new site. it still works on the old sites. Do I need to update the plugin?

5

Hey @johnpendleton An update shouldn’t be needed. Let me know if the “site sync” does something.

6

Hey Thomas nothing happend,

7

OK thanks for this @johnpendleton . Any chance you could post the system report?

8

Hey I will try again, I will zip it up and attach it to the reply, hang on.

9

Hey Thomas, your system keeps telling me that I am a new user and I can only include two links in my reply. Can you make it so I can post more than two links? I guess your system report has a lot of links in it.

10

Hi @johnpendleton,

Sorry, the forum by default limits the amount of links in a post by new users to avoid most spam. I have now manually updated your user.

11

Hi thank you Lukas,

I will send the log files ASAP. Our clients are gettin upset so I am hoping we can figure this out!

I need to get on my work computer to get this log files.

Cheers,

JP

12

Here are out logs,

BTW - I turned off every other plugin and that did not work.

Errors

  • Error Last Successful Archiving Completion: error (Archiving last ran successfully on Monday, August 31, 2020 17:24:42 which is 251 days 21:06:12 ago )

Matomo

  • Matomo Plugin Version: 1.0.5

  • Config exists and is writable.: Yes ("$ABSPATH/wp-content/uploads/sites/29/matomo/config/config.ini.php" )

  • JS Tracker exists and is writable.: Yes ("$ABSPATH/wp-content/uploads/sites/29/matomo/matomo.js" )

  • Plugin directories: Yes ([{“pluginsPathAbsolute”:"$ABSPATH/wp-content/plugins/matomo/plugins",“webrootDirRelativeToMatomo”:"…/"}])

  • Tmp directory writable: Yes ($ABSPATH/wp-content/uploads/sites/29/matomo/tmp)

  • Matomo Version: 3.13.5

  • Matomo Blog idSite: 1

Endpoints

  • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/sites/29/matomo/matomo.js)

  • Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

  • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)

  • Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

  • Server time: 2021-05-10 14:30:54

  • Blog time: 2021-05-10 07:30:54 (Below dates are shown in blog timezone)

  • Sync users & sites: Next run: 2021-05-10 09:23:54 (1 hours 53 min) ( Last started: 2020-08-31 09:25:11 (-251 days 22 hours). Last ended: 2020-08-31 09:25:12 (-251 days 22 hours). Interval: daily)

  • Archive: Next run: 2021-05-10 08:23:54 (53 min 0s) ( Last started: 2020-08-31 10:24:41 (-251 days 21 hours). Last ended: 2020-08-31 10:24:42 (-251 days 21 hours). Interval: hourly)

  • Update GeoIP DB: Next run: 2021-06-09 07:30:24 (29 days 23 hours) ( Last started: 2021-05-10 07:30:27 (-27s). Last ended: Unknown. Interval: matomo_monthly)

Mandatory checks

  • PHP version >= : ok

  • Warning PDO extension: warning

  • MYSQLI extension: ok

  • Other required extensions: ok

  • Required functions: ok

  • Required PHP configuration (php.ini): ok

  • Directories with write access: ok

  • Directories with write access for Tag Manager: ok

Optional checks

Matomo Settings

  • Track mode: default

  • Track codeposition: footer

  • Track api endpoint: default

  • Track js endpoint: default

  • Last tracking settings update: 1620657034

  • Last settings update: 1620657034

  • Version history: 1.0.5, 0.4.1, 0.3.16

  • Core version: 3.13.5

  • Show get started page: 0

  • Track content: all

  • Track user id: username

Logs

WordPress

  • Home URL: $site_url

  • Site URL: $site_url

  • WordPress Version: 5.5.3

  • Number of blogs: 21

  • Multisite Enabled: Yes

  • Network Enabled: No

  • Debug Mode Enabled: No

  • Cron Enabled: No

  • Force SSL Admin: Yes

  • Language: en_US

  • Permalink Structure: /%postname%/

  • Possibly uses symlink: No

  • WP Cache enabled: No

  • Compatible content directory: Yes

WordPress Plugins

  • Add Categories to Pages.: 1.1

  • Advanced Access Manager: 6.4.3

  • Advanced Custom Fields PRO: 5.8.7

  • All-in-One WP Migration: 7.17 (Network enabled)

  • All-in-One WP Migration Multisite Extension: 3.88 (Network enabled)

  • All-in-One WP Migration S3 Client Extension: 1.17 (Network enabled)

  • Annual Archive: 1.0

  • Avada Builder: 3.2.1

  • Avada Core: 5.2.1

  • Avada Custom Branding: 1.2

  • Avada Unregister Portfolio and FAQ Content Types: 0.1.0

  • Better Notifications for WordPress: 1.7.3

  • Better Search Replace: 1.3.2 (Network enabled)

  • BNFW - Conditional Notifications Add-on: 1.0.10

  • Category Order and Taxonomy Terms Order: 1.5.7

  • Debug Bar: 1.1.2

  • Duplicate Menu: 0.2.1

  • Duplicate Post Page Menu & Custom Post Type: 1.3.0

  • Easy WP SMTP: 1.4.5

  • Elite Video Player: 3.3

  • Email Subscribers & Newsletters: 4.5.4

  • Embed Any Document: 2.4.1

  • Enable Media Replace: 3.4.2

  • EventON: 2.6.17

  • EventON - Daily View: 1.0.8

  • EventON - Full cal: 1.1.6

  • EventON - Weekly View: 1.0.11

  • Fluid Customizer: 1.0.0

  • Google Analytics Importer (Matomo Plugin): 1.4.0

  • Heroic Blocks: 1.1.0

  • Heroic Knowledge Base: 2.19.0

  • LayerSlider WP: 6.11.2

  • Mailster - Email Newsletter Plugin for WordPress: 2.4.11

  • Matomo Analytics - Ethical Stats. Powerful Insights.: 1.0.5

  • Media Cloud: 4.2.8

  • Menu Management Enhancer: 1.1

  • Multisite Custom CSS: 1.0

  • Newsletter: 6.3.9

  • PDF Embedder: 4.0

  • Pods - Custom Content Types and Fields: 2.7.12

  • Radio Buttons for Taxonomies: 2.0.0

  • Redirection: 4.7.1

  • Reveal IDs: 1.5.3

  • Revisionize: 2.3.2

  • Secure DB Connection: 1.1.5

  • Slider Revolution: 6.2.2

  • Sticky Menu (or Anything!) on Scroll: 2.1.1

  • Superfly Menu: 5.0.17

  • Team Builder: 1.5.5

  • Unconfirmed: 1.3.3

  • WordPress Easy Menu Editor: 1.0.0

  • Wordpress Sticky Anything: 2.1

  • WP-DBManager: 2.79.2

  • WP-Optimize: 2.3.4

  • WP All Export Pro: 1.6.2

  • WP All Import Pro: 4.6.3

  • WPForms Lite: 1.5.1.3

  • WP Mail SMTP: 2.7.0

  • WP Media Folders: 1.1.7

  • Yoast SEO: 11.1

  • Active Plugins: 22 (Elite-video-player LayerSlider add-category-to-pages advanced-custom-fields-pro better-search-replace duplicate-menu fluid-customizer fusion-builder fusion-core fusion-white-label-branding ilab-media-tools matomo multisite-custom-css pods reveal-ids-for-wp-admin-25 revslider secure-db-connection sticky-menu-or-anything-on-scroll superfly-menu unconfirmed wp-media-folders wp-optimize)

Server

  • Server Info: Apache

  • PHP OS: Linux

  • PHP Version: 7.3.23

  • PHP SAPI: fpm-fcgi

  • PHP Binary Name: php-fpm

  • Timezone: UTC

  • Locale: en_US

  • Memory Limit: 1024M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)

  • Max Memory Limit: 1024M

  • Time: 1620657054

  • Max Execution Time: 10000

  • Max Post Size: 300M

  • Max Upload Size: 314572800

  • Max Input Vars: 10000

  • Disabled PHP functions: No

  • zlib.output_compression is off: Yes

  • Curl Version: 7.58.0, OpenSSL/1.1.1

Database

  • MySQL Version: 5.7.31

  • Mysqli Connect: Yes

  • Force MySQL over Mysqli: No

  • DB Prefix: wp_29_

  • Uses Socket: No

  • Uses IPv6: No

  • Required permissions: OK

Browser

  • Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36

  • Language: en-us,en