No tracking server O2SWITCH

Support & Bugs
1

I installed Matomo in self-hosted on my O2Switch server, installation done, sites and tracking codes integrated.

Matomo : version 4.12
Website : Wordpress + Divi
PHP version 7.4

My problem is that I have no tracking, even in real time?

We checked the server restrictions or site nothing?

Does anyone have an idea,

Thank you for your help!
Philippe

2

Hi @Philippe_CreaPassion
Do you use the Matomo WordPress plugin, or do you track by adding some tracking code in your WP pages?

3

Hello Philippe,

I add a tracking code in the head of my theme ? but with the extension it does not work either
To test I use a private page and the real time interface of my self-hosted installation.
Thank you,
Philippe

4

Can you share this code?
Is there any error in the browser console?
Do you see some traffic from your browser to the Matomo instance?

5

Can you share this code?

<!-- Matomo -->
<script>
  var _paq = window._paq = window._paq || [];
  /* tracker methods like "setCustomDimension" should be called before "trackPageView" */
  _paq.push(['trackPageView']);
  _paq.push(['enableLinkTracking']);
  (function() {
    var u="//serveur-tahiti-coco.com/Matomo-Analytics/";
    _paq.push(['setTrackerUrl', u+'matomo.php']);
    _paq.push(['setSiteId', '9']);
    var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0];
    g.async=true; g.src=u+'matomo.js'; s.parentNode.insertBefore(g,s);
  })();
</script>
<!-- End Matomo Code -->

Is there any error in the browser console?

image
image1897×169 20.2 KB

Do you see some traffic from your browser to the Matomo instance?
?

6

The problem doesn’t come from Matomo but from your infrastructure.
Maybe have a look at:

Or

7

Thanks Philippe,
I’m looking into it, I’ll keep you posted.