No results after upgrade to 2.16


#1

i just upgraded to 2.16 and all of a sudden i do not get visitor results. see graph:

https://tmefutures.tinytake.com/sf/NDkwMDUyXzI2MDczMjI

my archive jobs are setup the same and did not change (not sure if anything was supposed to:

i even tried to run the archving manually here:

How to Set up Auto-Archiving of Your Reports - Analytics Platform - Matomo via comman line and it runs fine without any error but yet i still dont see this updating. what is wrong?


#2

acutally i now see when i run it manually it is working but i dont understand why the scheduled task which was running this before through all other updated versions all of a sudden stopped working. where would i even begin to look?


(Tassoman) #3

there’s the piwik.log file inside tmp/logs

If informations are not enough, raise the loggin level by editing config.inc.php


#4

i do not see any files in /tmp/logs
i went to config.inc.php and dont see anything mentioned about logs or logging level.

where can i get more information about this?

also, when the archive starts to run what logging level do i need to put it on so errors will output in there?


(Tassoman) #5

Sorry for misunderstanding but I didn’t mean /tmp on the root, but tmp directory under piwik’s root.
BTW there’s a Faq on logging How to - Analytics Platform - Matomo


#6

http://128.242.184.152/tmp/logs/piwik.log

here is the link to my log. can anyone tell me what the problem may be with the errors? does it appear any sites are processing correctly?


#7

Could you please check if you had the plugin “Transitions” activated? For me this solved my problems I had on one of my piwik instances.

Holla