No Reports since Mid July

Support & Bugs
1

Hi! I’ve noticed that since Mid-July all graphical reports for all sites in Matomo show 0 visitors, although, when I look at the live current visitors, there are some.

Matomo-Version: 4.15.1
MySQL-Version: 5.7.41
PHP-Version: 8.1.16

I’m trying to run the core:archive, but it’s just not doing anything, or from one site I’ve got an error message at least:

ERROR [2023-09-25 10:30:09] 3094277 Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=2&period=week&date=2023-09-18&format=json&trigger=archivephp: ‘ 504 Gateway Timeout

Gateway Timeout

The gateway did not receive a timely response from the upstream server or application.

’

Could it be that the data is too large, because the Archive has not run since 72 days? Is there a way to split the archive job somehow into smaller parts?

Screenshot 2023-09-25 124814
Screenshot 2023-09-25 1248141414×239 30.8 KB

2

Hi @mksbbg
Did you receive traffic since July the 17th? Can you check in the visitors log (or real-time log)?
If the problem comes form archiving, you may check:

4

Hi @heurteph-ei ,

yes, I can see traffic in the real-time log.

I’ve tried the manual archiving, but as mentioned it’s not really doing anything, or running into an error.

Is there a way to maybe just archive a certain week, for a certain site ID? Maybe that would reduce the amount of data that needs to be processed?