No Piwik Logo Display - period

Support & Bugs
1

The logo is there, but is not being displayed in any browser.

This makes our shiny new client stat dashboard look a bit unprofessional, so we’re a little embarrassed.

Images both in image folder via url here:
http://azomite.com/piwik/themes/default/images/logo.png
http://azomite.com/piwik/themes/default/images/logo-header.png

We noticed a weird

Screen grabs of No images displayed on both sign-in and dashboard below:
[attachment 1405 nologo.png]

2

Can you try with a different browser? what is the URL that the browser is trying to load? if you visit this url directly what do you see?

3

Hi Matt,

Any browser meaning Chrome, Firefox, Safari. I have tried all three. Which makes it safe to say it’s not working.
http://azomite.com/piwik/ You would have to login to see it not display in the dashboard header, but my grab is in the previous message.

How can we fix it?

The code (previous message) that pulls the images for display looks off to me when opened in an editor.

Thanks!

4

The server seems misconfigured and returns the SVG http://azomite.com/piwik/themes/default/images/logo.svg as Content-type plain/text;

whereas http://demo.piwik.org/themes/default/images/logo.svg

returns Content-Type image/svg+xml

If you are using Apache please create a .htaccess with the following content in your Piwik root directory:


AddType image/svg+xml svg svgz
AddEncoding gzip svgz
5

I have no idea what you just said. Calling up an image in what ever code you used to create Piwik is web design 101. It doesn’t make sense that it’s something we did.

The entire page displays just fine - it is not all plain text display, only the images are missing (please refer to my screen grab). It is not displaying the pngs (not svgs) which is odd. I didn’t configure anything. I uploaded your “easy to install” program.

Are you referring to index.php as the piwik root directory? And where (on what line) do I place this code (is that what you mean?)

I tried dropping it in anywhere and I am getting a syntax error message. How do I create an htaccess? By dropping the code in? This is not “easy-to-install”.

How do I tell if I am using Apache in the first place? Our server is GoDaddy.

All I have is what you gave me in my download. Please have another look and explain in more detail.

Thanks!

6

I just called our server and several others. Most are Apache.

It’s probably a good idea for you to offer a “how to” in your support pages for a problem that is so common.

Or reconfigure your installs, to use standard image formats (jpg, gif) so people don’t have this problem.

Looking forward to hearing detailed and easy-to-understand instructions on how to remedy this, that doesn’t require a whole lot of work.

7

If you are using Apache please create a .htaccess file with the following content in your Piwik root directory:


AddType image/svg+xml svg svgz
AddEncoding gzip svgz

if you dont understand this, ask your sysadmin or an expert

8

Dude, Piwik should be clear that it will not work with all systems before possible users go through installs - or offer that support.

Someone named Grzegorz claims “Piwik works quite well on
Apache with standard configuration.”

I would really like some clarity from someone who knows what they are talking about.

9

please ask someone else you know who knows what he’s talking about. Maybe he’ll know.